Disability Management Consultant- Short Term Assignment
About The Position
Our Group Disability department is looking for a self-motivated, relationship builder to join their team as a Disability Management Consultant (DMC). In this role you will be responsible for relationship management and coordination of large corporate accounts specific to Disability Management. You will be one of the key senior disability personnel to work directly with Manulife clients to manage escalations, identify trends and implement solutions for the clients' disability management programs. Special Conditions: Travel within the Greater Toronto Area (GTA) is required for this role. This is a short-term assignment opportunity. When considering this opportunity, please check with your current leader if a short-term assignment is an option. The role being advertised is an existing vacancy.
Requirements
- Deep understanding, extensive knowledge and expertise regarding disability (Absence Management, STD, LTD) case management best practices and processes
- Excellent verbal and written communication skills
- High degree of financial acumen
- Exceptional problem solving skills
- Demonstrated excellence and considered a dynamic speaker in completing presentations to employers and at industry events
- Highly developed analytical, organizational and decision-making skills with the ability to evaluate issues from a strategic perspective
- Ability to prioritize work effectively under tight deadlines
- Ability to influence and negotiate with both internal & external partners
- Ability to maintain & develop positive and effective relationships with various operations including disability, sales, underwriters
- Strong project management and leadership skills
Nice To Haves
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
- General knowledge of Manulife's company policies, systems and functions would be an asset
Responsibilities
- Complete client and industry presentations related Absence & Disability Management programs.
- Provide technical expertise and knowledge as a senior team member of the Disability Operations related to Disability Management
- Collaborate with the Regional Sales and Disability Center of Excellences to identify existing client solutions specific to disability issues
- Work closely with disability operations to deliver timely and responsive service to clients (ie resolution of complex service issues, take initiative and lead in preparing, facilitating and follow through from various client meetings)
- Develop and maintain a positive working relationship with employers to support satisfaction in the delivery of disability management services
- Provide technical expertise, support and participation specific to disability proposals and finalist presentations
- Manage the implementation of disability program for new clients which includes active participation in implementation meetings, developing timelines for key task activities, meeting deadlines, profiles of client environment, educating claims staff re: special requirements, client culture, etc.
- Partner with large corporate employers and assist in streamlining and coordinating service delivery in order to improve disability claims management results. This includes completing disability risk analysis, commentary, recommendations to improve experience and collaboratively working with various key stakeholders in completing action plans in timely and responsive manner.
- Provide a proactive and strategic approach to supporting employers with analysis, reporting & problem resolution regarding their disability plan's experience
- Actively promote solutions and services to clients that add value and will support improved workplace health and productivity
- Actively influence and effectively negotiate in various environments and industries related to wellness, absence and disability management
Benefits
- health
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy
- wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- holidays
- vacation
- personal
- sick days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
