Disability & Leave Claims Manager

Voya Financial • Minneapolis, MN

1d • Hybrid

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Profile Summary: The Leave & Disability Claims Manager oversees the administration and management of disability and leave claims within the Claims organization. This role is responsible for ensuring compliance with federal and state regulations, providing exemplary customer service, and managing a team of claims professionals. The manager will collaborate closely with internal stakeholders and global partners to ensure efficient and effective claims processing, while continuously striving to enhance processes and outcomes. This role involves strategic department and team planning, making decisions that may require deviating from normal guidelines, and aligning team goals with the broader Claim vision to ensure customer-centric claims management that enables Voya to excel in the Workplace market. Profile Description: Administration & Management: Oversee the administration and management of disability and leave claims, ensuring compliance with federal and state regulations such as FMLA, ADA, HIPAA, and ERISA.

Requirements

• Bachelor’s Degree or equivalent experience.
• Minimum 5 years of experience in claims, with a strong knowledge of the disability and leave management space.
• Previous experience in process or system improvement projects.
• Ability to manage people in a team environment and drive a collaborative, problem-solving culture.

Nice To Haves

• 3-5 years supervisory experience preferred.

Responsibilities

• Oversee the administration and management of disability and leave claims, ensuring compliance with federal and state regulations such as FMLA, ADA, HIPAA, and ERISA.
• Lead and manage a team of claims professionals, offering guidance, support, and development planning to ensure high performance and maintain Voya culture.
• Evaluate complex claims and situations, making informed decisions that require judgment and providing direction on disability and leave management claims.
• Deliver exemplary customer service to claimants, ensuring timely and accurate communication and resolution of claims.
• Develop, implement, and adopt claims policies and procedures to ensure consistency, efficiency, and compliance.
• Collaborate with global partners and internal stakeholders, including HR, legal, and operational teams, to align claims management with company goals and regulatory requirements.
• Monitor and report on key performance indicators (KPIs) related to claims management, providing insights and recommendations for improvement.
• Facilitate regular audits and reviews of claims processes to identify areas for improvement and implement necessary changes.
• Source opportunities for technology and process improvements from claims professionals to enhance operational efficiency and drive continuous improvement at the source.
• Manage demand and capacity to ensure optimal resource allocation.
• Stay current with industry trends and changes in regulations related to disability and leave claims.
• Perform other duties and projects as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager