Disability Claims Consultant

Pacific Life

1d

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Long Term Disability Claims Consultant (LTD) Benefits Consultant to play a key role in managing our customers’ LTD claims experience within the Workforce Benefits organization. This role is based in Chattanooga, TN or Omaha, NE. As an LTD Benefits Consultant, you will be a front‑line leader in managing complex LTD claims and customer outcomes, while helping refine claims processes and system requirements to support empathetic, efficient, and compliant long‑term disability administration. How you will make an impact Manage the end‑to‑end Long‑Term Disability claims experience, with a strong focus on customer experience, accurate decision‑making, and timely outcomes. Apply deep expertise in LTD claims administration, including eligibility, financial calculations, ongoing claim management, and regulatory compliance. Serve as a subject matter expert across the LTD claims lifecycle, supporting resolution of complex claims and escalations. Partner with internal stakeholders to identify gaps in LTD processes and system functionality and help refine requirements that improve claim handling efficiency and customer experience. Ensure LTD claims practices are thorough, fair, objective, and compliant, while balancing empathy and consistency. Execute claims in alignment with established workflows, policies, and contracts, while recommending practical enhancements to improve usability and effectiveness. Demonstrate a strong customer‑centric and empathetic mindset, with sound judgment when navigating sensitive and complex LTD scenarios. Coach, mentor, and support team members, including onboarding and ongoing development, to strengthen LTD claims capability. Collaborate closely with Compliance/Legal, Intake/Admin, Clinical, Vocational, and Support Services to ensure aligned and compliant LTD outcomes. Maintain performance standards related to productivity, quality, prioritization, and timeliness. Support change initiatives and continuous improvement efforts that enhance LTD customer experience and operational effectiveness.

Requirements

• College degree or equivalent experience preferred
• 5+ years of Long‑Term Disability claims experience required
• Strong customer‑focused communication skills with professional external presence
• Proven analytical, organizational, and time‑management skills
• Detail‑oriented with strong judgment and high integrity

Nice To Haves

• Ability to manage multiple priorities with an agile mindset
• Commitment to continuous learning and staying current on LTD regulatory and industry changes
• Willingness to develop deep expertise in Pacific Life’s LTD claims systems and workflow tools

Responsibilities

• Manage the end‑to‑end Long‑Term Disability claims experience, with a strong focus on customer experience, accurate decision‑making, and timely outcomes.
• Apply deep expertise in LTD claims administration, including eligibility, financial calculations, ongoing claim management, and regulatory compliance.
• Serve as a subject matter expert across the LTD claims lifecycle, supporting resolution of complex claims and escalations.
• Partner with internal stakeholders to identify gaps in LTD processes and system functionality and help refine requirements that improve claim handling efficiency and customer experience.
• Ensure LTD claims practices are thorough, fair, objective, and compliant, while balancing empathy and consistency.
• Execute claims in alignment with established workflows, policies, and contracts, while recommending practical enhancements to improve usability and effectiveness.
• Demonstrate a strong customer‑centric and empathetic mindset, with sound judgment when navigating sensitive and complex LTD scenarios.
• Coach, mentor, and support team members, including onboarding and ongoing development, to strengthen LTD claims capability.
• Collaborate closely with Compliance/Legal, Intake/Admin, Clinical, Vocational, and Support Services to ensure aligned and compliant LTD outcomes.
• Maintain performance standards related to productivity, quality, prioritization, and timeliness.
• Support change initiatives and continuous improvement efforts that enhance LTD customer experience and operational effectiveness.

Benefits

• Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level