Manager, Long Term Disability Claims

Lincoln Financial • Radnor, PA

1d • Hybrid

About The Position

We are excited to bring on a Manager of Long-Term Disability Claims to join our Group Protection Claims team in our Omaha, NE; Charlotte, NC offices or remotely if not near one of these key cities.

On the Group Protection LTD Claims team, you will provide leadership, coaching and development to your team of roughly 8-10 LTD Claims Examiners.

As a Manager, LTD Claims in our Group Protection Claims organization, you will be responsible for overseeing full, fair, and timely appeal handling for various products, including Disability, Life, Worksite, and Dental claims. You will ensure your team is compliant with all internal processes along with external state and federal regulations. You will be responsible for ensuring your team is meeting department goals. You will build and foster effective relationships across various departments within Lincoln's Group Protection Organization

Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Insurance.
• 5+ Years of experience in Claims that directly aligns with the specific responsibilities for this position, including 2+ years of managerial and supervisory experience
• 3+ Years of Long Term Disability – required.
• Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches.
• Confident, comfortable communicator with strong written and verbal communication skills.
• Experience with process improvements.

Responsibilities

• Maintain knowledge on current and emerging developments/trends for long-term disability, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. In addition, you will ensure that top talent is hired and retained for their assigned area(s) of responsibility.
• Serve as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Manage the team’s capacity to ensure workloads are appropriately balanced among team members.
• Review and resolve more complex escalated issues and concerns for assigned area(s) of responsibilities.
• Identify and communicate claims trends and issues to management. Develops mitigation plans.
• Ensure all claims, eligible or ineligible for payment, conform to quality, production standards and specifications are met.
• Identify process inefficiencies and cost reductions. In addition, you will develop and recommend mitigation plans.
• Ensure claims processing is consistent with applicable policies, procedures, and department guidelines.
• Monitor and evaluates overall metrics for team productivity and takes appropriate action to meet or exceed standards.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager