Disability Income Claim Specialist

MassMutual•Springfield, MA

8h•Onsite

About The Position

This role is ideal for recent college graduates and early-career professionals who are curious, analytical, customer-focused, and ready to build strong business judgment. You will partner with medical, financial, vocational, and claims professionals while developing highly transferable skills in investigation, communication, critical thinking, and decision-making. You will help customers navigate important life moments by combining analytical thinking, clear communication, sound judgment, and empathy. Every claim is a chance to solve a real business challenge and make a meaningful impact. Join a team where your ideas matter, your growth is supported, and your work makes a real difference. We're a collaborative team of problem-solvers, investigators, and customer advocates who are passionate about making a difference. As a Disability Income Claims Examiner, you'll collaborate with professionals across claims, medical, financial, and vocational disciplines to help customers navigate the disability claims process. By combining smart technology, data insights, and industry expertise, we help customers through challenging life events while delivering best-in-class service. Whether you're a recent graduate or an early-career professional, you'll have the opportunity to learn from experienced claims, medical, and financial professionals, build highly transferable business skills, and grow your career in a supportive environment that values innovation, teamwork, diverse perspectives, and continuous development. We are committed to helping our employees develop rewarding, long-term careers.

Requirements

Associate’s degree + 1+ years of customer service experience, or Bachelor’s degree
1+ years demonstrated ability to communicate information clearly and professionally, both verbally and in writing, to customers, peers, or other stakeholders through academic, internship, volunteer, or work experiences
1+ years demonstrated experience managing multiple priorities, staying organized, and meeting deadlines

Nice To Haves

Bachelor’s degree
1+ years demonstrated ability to analyze information, solve problems, and make sound decisions
3+ years of experience with Individual Disability Income, Long-Term Disability, or Long-Term Care claims.
Prior customer service, investigative or analytical experience.
Eager to learn, ask thoughtful questions, and understand how things work.
Enjoy reviewing details, connecting facts, and solving problems.
Customer-focused: Communicates with professionalism, empathy, and clarity.
Experience managing competing priorities in a fast-paced environment.
Partners well with teammates, leaders, and subject matter experts.
Open to coaching, feedback, and continuous improvement.
Interest in building a career in claims, risk, customer experience, operations, or insurance leadership.

Responsibilities

Review and analyze medical, financial, and occupational information to support accurate, well-informed claim decisions.
Partner with experts across claims - medical, vocational, and financial disciplines - to achieve the best outcomes for clients.
Build trusted relationships through clear communication, empathy, and exceptional service.
Leverage technology, data, and critical thinking to make informed decisions and improve customer experiences.
Develop highly transferable skills that create opportunities for long-term career growth and advancement.