Disability Claims Coordinator (Construction Industry)

Sureway Construction Group•Edmonton, AB

1d•Onsite

About The Position

Sureway Construction Group of Companies is recruiting for a professional Disability Claims Coordinator/Collection Technician to join our team! Sureway Construction Group offers a fantastic opportunity to join a leading team in the construction industry. We offer a friendly, fast-paced environment, great benefits, and a strong team of professionals.

Requirements

Personal Reliable Vehicle
Post-Secondary Education in Occupational Health and Safety, Disability Management, or a related degree.
Minimum 3 years of WCB experience and short-term and long-term disability management.
A solid understanding of the Alberta Workers’ Compensation system, its hierarchy, departments and workflow is required, as well as having sound business knowledge.
Experience in caseload management, vocational rehabilitation and/or bodily injury insurance claims.
The ability to understand and apply policy while understanding the need for creative problem solving, critical thinking, independent decision-making and flexibility skills.
Effective communication skills – active listening, collaboration and effective verbal and written communication skills.
High degree of confidentiality.
Strong negotiation and conflict management skills.
Ability to creatively solve complex and sensitive issues.
Ability to multitask and be highly organized.
Proficiency in the use of the Internet, Microsoft Word/Excel, MS Outlook.
Demonstrate effective negotiation, mediation, and conflict resolution skills to resolve differing opinions on a wide variety of claim issues. This includes workers, employers, and medical and other service providers.

Nice To Haves

A good understanding of WorkSafeBC and Saskatchewan WCB, is considered an asset.
Familiarity with medical or rehabilitative terminology is an asset.

Responsibilities

Management of the Disability Claims process including WCB, Short-Term and Long-Term Disability for Sureway Group of Companies, including the Modified Work Program.
Manage the Substance Abuse Program.
Demonstrate problem solving and critical thinking when determining the relationship between mechanism of injury and diagnosis by gathering and analyzing relevant information and planning to facilitate a return to work.
Interpreting medical reports and coordinating medical treatment.
Determining entitlement of medical and financial benefits.
Establishing compensation rates, determining the appropriate wage replacement benefits. payable and determining medical aid and non-rate based entitlements.
Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way.
Manage interjurisdictional claims.
Manage Cost Relief.
Other duties as required to support departmental requirements.
Conduct drug collections and testing, as well as alcohol testing.
Booking 3rd party pre-employment, post-incident & reasonable cause testing.
Organize and maintain paperwork flow and process.
Deliver test results to donors.
Follow up on lab collections.
Order supplies.
Organize calibration of equipment.