Disability Case Manager
Ellement Consulting Group•Winnipeg, MB
•CA$60,000 - CA$75,000
About The Position
The Disability Case Manager is responsible for managing short-term disability (STD) claims from intake through resolution. This role involves assessing functional abilities, determining eligibility, coordinating medical care, and facilitating safe and timely return-to-work outcomes. Success in this role requires strong analytical skills, effective communication, and a client-focused approach.
Requirements
- Minimum 2 years of experience in Disability case management
- Minimum 2 years of experience in Benefits administration
- Minimum 2 years of experience in Claims adjudication or healthcare-related roles
- Strong understanding of medical and mental health conditions
- Excellent analytical and decision-making abilities
- Strong numerical and calculation skills
- Ability to manage multiple priorities in a fast-paced environment
- High attention to detail and organizational skills
- Strong conflict resolution and problem-solving skills
- Excellent verbal and written communication
- Ability to handle sensitive medical information with strict confidentiality
- Resilient and adaptable in time-sensitive environments
- Client-focused with strong interpersonal skills
- Collaborative team player with a proactive approach
- Successful completion of a criminal background check
Nice To Haves
- Bachelor’s degree or diploma in a health-related field
- Bilingualism (English and French)
- Paramedical services therapist license
Responsibilities
- Review short-term disability applications to determine eligibility based on medical and policy criteria
- Ensure all required documentation is complete and accurate for claim adjudication
- Evaluate claims through communication with claimants, employers, and healthcare providers
- Assess functional abilities and support return-to-work planning
- Coordinate timely medical assessments and treatment plans
- Communicate claim decisions clearly, both verbally and in writing
- Resolve client inquiries and issues promptly and professionally
- Manage claims throughout the lifecycle until resolution or transition to long-term case management
- Calculate and issue accurate benefit payments
- Maintain precise records of weekly and monthly disability payments
- Coordinate premium waivers with insurance providers
- Maintain professional, confidential communication with all stakeholders
- Manage an assigned caseload and develop expertise in specific client groups
- Collaborate with internal teams across Ellement divisions
- Support additional projects and administrative duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
