Disability Case Manager

The Canada Life Assurance Company•Rancho Cucamonga, CA

8d•CA$60,000 - CA$89,900•Hybrid

About The Position

The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.

Requirements

Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
Strong interpersonal, listening and communication skills in a client-facing environment.
Effective planning, organizational and time management skills.
Solution-oriented and strong decision-making skills.
Team player and with the ability to work independently.
Tech savvy – adaptable and proficient with new programs/systems.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

Nice To Haves

Bilingualism in French and English is an asset.

Responsibilities

Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
Implement return-to-work programs and coordinate with the employer.
Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

Benefits

Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
Career opportunity advancement.
Competitive salary and annual bonus program.
$2000 education reimbursement per year.
Flexible benefits and employee discount program.
Paid vacation, personal day, and employee volunteer day allotment.
Competitive pension plan and life insurance plans.
Advantageous share ownership program.
Centrally located offices with easy access to public transportation.
Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Company-matching pension plan, share ownership program and additional investment options.
Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.