Director

VIABILITY • West Springfield, MA

16h • Onsite

About The Position

The Director provides strategic leadership, oversight, and evaluation of programs serving individuals with intellectual and developmental disabilities, including Department of Developmental Services (DDS) programs. The role ensures high-quality, person-centered services that promote independence, community inclusion, wellness, and meaningful life outcomes. The Director oversees program operations, staff supervision and development, budget management, regulatory compliance, quality assurance, and performance. In collaboration with internal teams, families, referral sources, and community stakeholders, the Director ensures services respond to participant needs and align with organizational goals and best practices.

The Director represents the agency in the community and builds relationships with employers, service providers, state agencies, and community partners to expand opportunities and strengthen supports for participants. The role leads the West Springfield DDS office, programs, and staff in collaboration with the Program Supervisor; supports the expansion of DDS services and Employment and Community-Based Day Services (CBDS); and oversees program management, service utilization, and fiscal performance.

This is a full-time position based in West Springfield, Massachusetts, working 40 hours per week, Monday through Friday, 8:00 AM to 4:00 PM. Occasional weekends, holidays, and evenings are required, as is travel throughout the region for site visits, partner engagement, and meetings.

Requirements

• A bachelor’s degree in a related field and at least five years of relevant experience, including at least three years in a supervisory or management role, is required if the candidate does not have the preferred master’s degree.

Nice To Haves

• A master’s degree in human services, psychology, sociology, social work, or a related field is preferred.
• Extensive experience managing community-based day services for individuals with intellectual and developmental disabilities and other complex support needs.
• Strong leadership, program management, and relationship-building skills.
• A deep commitment to person-centered practices and community inclusion.

Responsibilities

• Lead, supervise, and develop program staff through guidance, performance management, and training opportunities.
• Oversee program operations and performance, including budgets, staffing, service quality, and administrative functions.
• Promote agency services and expand employment opportunities by engaging community employers, developing strategic partnerships, and increasing awareness of available programs.
• Collaborate with employers to develop meaningful job placements aligned with participants’ interests, abilities, skills, and individualized support needs.
• Oversee person-centered planning and service delivery to promote independence, dignity, individual choice, and meaningful community integration.
• Build and maintain collaborative relationships with individuals served, families, employers, community partners, funders, and other stakeholders.
• Monitor program performance and drive continuous quality improvement through data analysis, stakeholder feedback, and improvement strategies.
• Ensure timely and accurate reporting to internal leadership, funding sources, and regulatory agencies.
• Travel throughout the region for program site visits, engagement with employers and community partners, and participation in meetings, events, and initiatives.
• Maintain CARF accreditation readiness and compliance, support audit preparation, and implement corrective actions as needed.
• Oversee the West Springfield DDS office, programs, and staff in collaboration with the Program Supervisor.
• Ensure compliance with applicable health and safety requirements, human rights protections, licensing standards, accreditation requirements, and regulatory mandates.
• Lead expansion of DDS services in the West Springfield office by identifying growth opportunities, strengthening service capacity, and supporting new program development.
• Develop and strengthen relationships with DDS areas to expand access to Employment and Community-Based Day Services (CBDS) and support program growth.
• Strengthen community partnerships and engagement, including leading quarterly meetings with community stakeholders.
• Oversee DDS program management and service utilization, including roster management, participation monitoring, and quarterly program reviews.
• Participate in annual budget development and oversee the West Springfield fiscal year budget.
• Participate in leadership meetings, collaborate across departments, and support agency-wide strategic initiatives and projects.

Benefits

• Health, dental, and vision insurance plans.
• Dependent care flexible spending account.
• Flexible spending and health savings accounts.
• Pet-plan discount program through Fetch.
• Company-paid long-term disability insurance.
• Company-paid short-term disability insurance for New York and Oklahoma employees only.
• Company-paid life and AD&D insurance.
• Employer-matched 403(b) contributions starting on the first day of employment.
• Tuition reimbursement eligibility.
• Generous paid time off.
• 11 paid holidays per year.
• Training and professional development resources through an online learning platform.
• Referral incentive bonus for successfully hired referred candidates.
• Employee Assistance Program providing confidential assistance for life challenges.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director