Explorer | Director | Shopper Research | Ontario

Savanta•Toronto, ON

6d•CA$105,000•Hybrid

About The Position

Explorer is seeking a Director to join our Shopper Research team, playing a pivotal role in delivering outstanding client service and building a high-performing team. Explorer focuses on shopper research using a behavioral approach to identify and understand actionable opportunities for clients, with specialties in Pack, Planogram, Retail, Signage, and Path-to-Purchase research. As part of Savanta, Explorer has global coverage while maintaining a consultative approach. This role requires residing in Ontario, Canada, with opportunities for travel across North America. The role reports directly to the Vice President. Currently, this role is remote but will be linked to the Ontario office and may change to hybrid in the future. In this role, you will drive client success by managing multiple accounts, ensuring projects are delivered smoothly and client goals are met. You will transform raw data into clear, actionable stories for reports and presentations, and distill analytics into sharp insights that solve real business problems. You will be the bridge between complex findings and those who need to act on them, connecting insight with impact. This may involve being onsite to oversee field operations. You will primarily work with quantitative research in the shopper space. You will also play an active part in mentoring your team, helping others reach their potential, and contributing to a culture of support and growth through leading training sessions and developing research skills.

Requirements

Substantial experience in the Market Research industry, with a mix of client-side and supplier-side experience highly appreciated.
Proven leadership skills that inspire and effectively guide teams in high-pressure situations.
Expertise in advanced analytics and experience in transforming data into actionable business solutions.
The ability to deliver precise strategies and insights, even under tight schedules.
Experience running and delivering quantitative research studies, both online and central location testing.
Exceptional communication skills for building strong relationships with senior-level clients.
Experience in Shopper Research is desirable, particularly in areas like packaging testing, optimizing store layouts, and understanding customer pathways.
A proactive mindset with a passion for balancing various projects efficiently and meeting fast turnaround requirements.
Must reside in Ontario, Canada.

Nice To Haves

Client-side and supplier-side experience in Market Research.
Experience in Shopper Research, particularly in areas like packaging testing, optimizing store layouts, and understanding customer pathways.

Responsibilities

Support the vice president in the oversight and management of multiple client accounts, delivering exceptional results and building lasting relationships.
Convert complex information into captivating stories with precision in report writing and presentations.
Apply advanced analytics to distill complex data into straightforward, actionable insights that solve business challenges.
Develop well-crafted reports and presentations that resonate with both strategic planners and operational managers.
Be present on-site with clients (primarily across the US and Canada) to ensure field operations align seamlessly with client expectations and needs.
Address client concerns with practical solutions that ensure satisfaction and loyalty.
Inspire and support team members to achieve their goals while fostering a collaborative work culture.
Develop and lead training initiatives to enhance our team's skills in research methods and strategies.