Director, Workplace Experience

Sprout Social • Chicago, IL

2d • Hybrid

About The Position

Sprout Social is looking to hire a Director, Workplace Experience for the Workplace Experience team. Why join Sprout’s Workplace Experience team? The Workplace Experience (WE) team is at the center of driving Sprout's culture, creating collaborative workspaces, leading in-person and virtual events, and partnering with our Distributed and Employee Experience teams to ensure our employees are set up for success. Our team tackles more than facilities. We care about the entire person—not just the space they work in. Joining the Workplace Experience team means you’ll get to frequently collaborate and perfect your craft, including customer service, events, facilities and forging the path for hybrid work at Sprout. You’ll be at the epicenter of what makes Sprout, Sprout.

Requirements

• 8+ years in workplace, facilities, employee experience, or events roles.
• 4+ years of people management, including managing global or distributed teams.
• Experience shaping hybrid/in-person strategies that deliver measurable business impact.
• Strong project, vendor, and budget management skills.
• Experience with real estate planning, workplace design, and security systems.
• Executive presence and ability to influence senior leaders.
• Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Nice To Haves

• Experience managing global office operations and in-person event strategies.
• Proven ability to measure and communicate the impact of workplace initiatives on business performance.
• Strong executive presence and communication skills; able to represent WE at senior levels.

Responsibilities

• Lead and develop a global team of Workplace Experience Managers, Specialists, and Coordinators.
• Set clear priorities, create accountability, and provide coaching and growth opportunities.
• Foster a culture of ownership, creativity, hospitality, and continuous improvement.
• Oversee Sprout’s global offices (Chicago, Dublin, Seattle, and Krakow, and evolving global footprint), ensuring safe, efficient, and inspiring environments worldwide.
• Own real estate strategy: evaluate footprint, explore subleases/co-working hubs, negotiate leases, and optimize cost and utilization.
• Manage workplace technologies and digital integrations (desk booking, access systems, utilization dashboards) to reduce friction and inform strategic decisions.
• Oversee vendor management, service delivery, and space request intake.
• Define and lead Sprout’s in-person connection strategy — designing when and where teams gather, informed by data on impact, utilization, and ROI.
• Partner with People Strategy & Innovation (PS&I) to shape purposeful employee touchpoints (onboarding, team Meetups, leadership events).
• Build scalable frameworks and playbooks that empower leaders to plan impactful in-person gatherings.
• Partner with Legal and Security vendors to ensure compliance, access control, and a safe workplace environment.
• Drive tooling to improve safety and efficiency while reducing overhead.
• Report on WE metrics that matter: office utilization, employee satisfaction, belonging, and ROI on in-person gatherings.
• Evolve in-office rituals, events, and experiences to strengthen connection and culture while remaining cost-effective.
• Act as a trusted advisor to executives and department leaders on all things space, experience, and presence strategy.
• Partner with Internal Comms to tell the story of our spaces and in-person strategy and to keep employees informed.
• Partner with People Strategy & Innovation on employee lifecycle touchpoints and future-of-work design.
• Partner with Legal on compliance, safety, and lease terms.
• Partner with Finance on budgeting, ROI tracking, and long-term planning for workplace investments.

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees