Director, Workplace Experience and Events

Sprout Social•Chicago, IL

7d•Hybrid

About The Position

Sprout Social is looking to hire a Director, Workplace Experience and Events for the Workplace Experience team. Why join Sprout’s Workplace Experience team? The Workplace Experience (WE) team is at the center of driving Sprout's culture, creating collaborative workspaces, leading in-person and virtual events, and partnering with our Distributed and Employee Experience teams to ensure our employees are set up for success. Our team tackles more than facilities. We care about the entire person, not just the space they work in. Joining the Workplace Experience team means you’ll get to frequently collaborate and perfect your craft, including customer service, events, facilities and forging the path for hybrid work at Sprout. You’ll be at the epicenter of what makes Sprout, Sprout. What You’ll Do Sprout is a remote-first company where the office serves a flexible purpose: for some, it is a hub for daily work, while for many others, it is where connection events happen each year. We are seeking a Director of Workplace Experience and Events who operates less like a facilities manager and more like a General Manager. You will lead the team responsible for our global portfolio (Chicago, Dublin, Seattle, Krakow), ensuring that every visit is seamless, supportive, and energized. Your mission is to blend service excellence with operational precision, ensuring our spaces are not just functional, but frictionless.

Requirements

10+ years in Workplace Experience, Hospitality Management, or Event Operations.
4+ years of people management, including managing global or distributed teams.
Experience shaping hybrid/in-person strategies that deliver measurable business impact.
Strong project, vendor, and budget management skills.
Executive presence and ability to influence senior leaders.
Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Nice To Haves

Proven ability to measure and communicate the impact of workplace initiatives on business performance.
Experience with real estate planning, workplace design, and security systems.

Responsibilities

Lead and Inspire a Service-First Culture: Coach and empower your global team to deliver a concierge level of service, ensuring that high-touch, anticipatory support is the standard across all locations.
Curate the "Front of House" Experience: Define the standard for how employees are welcomed and hosted. You will ensure that every visit, from desk booking to event logistics, feels personal, energized, and seamless.
Drive Operational Precision: Own the "Back of House" standards. You will drive accountability across our global vendor ecosystem (cleaning, security, AV), ensuring partners deliver consistent excellence so the physical environment works perfectly.
Remove Process Friction: Audit and simplify our internal tools and workflows. Your goal is to make the Workplace Experience team the easiest part of an employee's day.
Optimize Strategy & Spend: Manage the global real estate portfolio and budget with a P&L mindset. You will align our footprint and amenities with actual usage data to maximize the impact of every dollar.

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.