Director, Workforce Planning and Analytics

Harmony Senior Services•Roanoke, VA

1d•Remote

About The Position

Harmony Senior Services, a certified Great Place To Work and one the country’s fastest growing companies in the luxury senior living industry, is seeking an experienced Workforce Planning & Analytics leader to join the team. This will be a remote position that includes travel as needed. The Workforce Planning & Analytics Director is responsible for analyzing workforce data, optimizing staffing levels, and implementing workforce management strategies that align operational efficiency with quality outcomes.

Requirements

3–5 years of experience in workforce management, operational finance, workforce analytics, or a related role within senior living or post-acute care
Proficiency in workforce management and financial systems (e.g., Workday, OnShift, Yardi, Power BI and Microsoft Excel)
Strong analytical, data interpretation, and financial acumen skills
Exceptional facilitation, coaching, and presentation skills with the ability to translate complex financial concepts for operational audiences

Nice To Haves

Direct experience in a multi-site senior living or post-acute care environment
Familiarity with productivity benchmarking tools and P&L management
Prior experience managing team member schedules in a healthcare environment preferred, with additional knowledge demonstrating understanding of current time and attendance rules
Knowledge demonstrating understanding of the Fair Labor Standards Act

Responsibilities

Monitor and analyze workforce productivity metrics including overtime utilization, agency spend, and variance to budget
Identify trends, anomalies, and opportunities for labor cost reduction and workforce optimization
Develop and distribute regular workforce management reports for operational and executive leadership
Collaborate with department managers to build and maintain effective staffing models and scheduling templates. Adjust staffing grids based on census and acuity
Partner with Finance, HR, and Operations leadership to ensure appropriate FTE utilization.
Partner with Operations identify knowledge gaps and training needs across communities and regions
Provide hands-on coaching during community visits to reinforce financial and labor best practices and improve labor performance
Assist with onboarding of new Executive Directors and Regional Directors, with emphasis on financial literacy, labor management, and operational reporting
Deliver training on workforce management (labor hours and spend management), labor budget management, to Executive Directors and Department Heads.
Serve as a subject matter expert and advisor to department directors and managers on labor management best practices
Facilitate workshops and one-on-one coaching sessions focused on FTE analysis, labor management and productivity optimization.
Lead training sessions on productivity tools, systems, and reporting platforms
Ensure workforce practices align with applicable state regulatory laws, and organizational expectation
Support payroll and timekeeping system integrity by monitoring missed punches
Analyze community and regional financial results, with a focus on labor spend, NOI impact, and budget variance, to identify trends and drive corrective action
Partner with Finance leadership to develop, monitor, and adhere to labor budgets across communities and regions
Translate financial performance data into operational recommendations for community and regional leaders
Evaluate and communicate the financial impact of staffing decisions, agency utilization, and scheduling practices on overall community profitability
Monitor key financial metrics and KPIs (e.g., labor cost as a percentage of revenue, overtime %, bonus and agency spend trends) and present findings to senior leadership
Collaborate with Finance and Operations to develop and implement financial action plans for underperforming communities