Director, Web and Digital Experience

MicroStrategy•Tysons, VA

37d

About The Position

The Director, Web & Digital Experience is a strategic leader responsible for Strategy’s global digital ecosystem, including our primary B2B corporate website and localized international sites. You will lead a small team, manage key vendor relationships, and own the end-to-end digital customer journey. This role is responsible for developing the enterprise-wide web strategy to enhance customer experience, drive sales leads and downloads, and measure digital performance (ROI). You will own the digital content strategy and lead large-scale projects, such as full redesigns and re-platforming, by partnering closely with ITS, business units, and marketing stakeholders.

Requirements

Required: Minimum 10 years of progressive experience in customer-focused web product management, digital marketing, or UX/UI design, with at least 3 years of management experience.
Experience leading web design or digital product management teams.
A portfolio demonstrating experience in creating brand-focused digital experiences or products.
Proven experience leading large-scale implementation projects, including website re-platforming.
Demonstrated experience partnering with IT/technical teams to create and execute strategic roadmaps.
Experience with E-Commerce or DXP platforms (e.g., Sitecore, Salesforce, Adobe Experience Manager).
Experience with landing page tools (e.g., Optimizely, Ninetailed) and content personalization platforms (e.g., Pathfactory).
Advanced experience with design and wireframing tools (e.g., Figma, Adobe Creative Suite).
Advanced knowledge of A/B testing, multivariate testing, and user testing platforms (e.g., Optimizely, UserZoom).
Strong proficiency with enterprise-level CMS or DXP platforms (e.g., Sitecore, Salesforce).
Proficiency in Agile/Scrum development methodologies.
Working knowledge of web technologies (HTML, CSS, JavaScript).
Excellent command of MS Office (Excel, PowerPoint) and proficiency with analytics/BI tools (e.g., Looker, Google Analytics).
Demonstrated ability to build great digital products on time with a focus on revenue opportunities.
Strong understanding of current and emerging online marketing trends.
Ability to quickly identify, troubleshoot, and resolve complex issues.
Exceptional communication (written, verbal, and presentation) skills.
Proven ability to forge strong cross-functional relationships and influence internal stakeholders.
Ability to lead transformational, large-scale programs like a full site redesign or re-platforming.