MicroStrategy-posted about 1 month ago
Full-time • Director
Tysons, VA
1,001-5,000 employees

The Director, Web & Digital Experience is a strategic leader responsible for Strategy’s global digital ecosystem, including our primary B2B corporate website and localized international sites. You will lead a small team, manage key vendor relationships, and own the end-to-end digital customer journey. This role is responsible for developing the enterprise-wide web strategy to enhance customer experience, drive sales leads and downloads, and measure digital performance (ROI). You will own the digital content strategy and lead large-scale projects, such as full redesigns and re-platforming, by partnering closely with ITS, business units, and marketing stakeholders.

  • Digital Strategy & Customer Experience
  • Leadership & Cross-Functional Partnership
  • Web Operations, Content & SEO
  • Technology, Testing & Platform Management
  • Required: Minimum 10 years of progressive experience in customer-focused web product management, digital marketing, or UX/UI design, with at least 3 years of management experience.
  • Experience leading web design or digital product management teams.
  • A portfolio demonstrating experience in creating brand-focused digital experiences or products.
  • Proven experience leading large-scale implementation projects, including website re-platforming.
  • Demonstrated experience partnering with IT/technical teams to create and execute strategic roadmaps.
  • Experience with E-Commerce or DXP platforms (e.g., Sitecore, Salesforce, Adobe Experience Manager).
  • Experience with landing page tools (e.g., Optimizely, Ninetailed) and content personalization platforms (e.g., Pathfactory).
  • Advanced experience with design and wireframing tools (e.g., Figma, Adobe Creative Suite).
  • Advanced knowledge of A/B testing, multivariate testing, and user testing platforms (e.g., Optimizely, UserZoom).
  • Strong proficiency with enterprise-level CMS or DXP platforms (e.g., Sitecore, Salesforce).
  • Proficiency in Agile/Scrum development methodologies.
  • Working knowledge of web technologies (HTML, CSS, JavaScript).
  • Excellent command of MS Office (Excel, PowerPoint) and proficiency with analytics/BI tools (e.g., Looker, Google Analytics).
  • Demonstrated ability to build great digital products on time with a focus on revenue opportunities.
  • Strong understanding of current and emerging online marketing trends.
  • Ability to quickly identify, troubleshoot, and resolve complex issues.
  • Exceptional communication (written, verbal, and presentation) skills.
  • Proven ability to forge strong cross-functional relationships and influence internal stakeholders.
  • Ability to lead transformational, large-scale programs like a full site redesign or re-platforming.
  • Master's Degree.
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