Director, Wealth Oversight Programs

Sun Life • Waterloo, ON

3d • CA$110,000 - CA$180,000 • Hybrid

About The Position

Reporting to the AVP, Business Oversight Programs, the Director, Wealth Oversight Programs will be accountable for the end-to-end Tier 1 supervision and oversight framework for Sun Life’s mutual fund dealer (SLFISI) and securities dealer (SLCSI). The Director will oversee a team of Regional Managers and Corporate Branch Managers who are responsible for executing our Tier 1 Wealth Supervision for Sun Life’s. This role has leadership, regulatory accountability and strategic direction for first-line supervision activities and dealer-level risk management. The Director is accountable for consistent, effective and scalable oversight across both dealers, ensuring alignment with CIRO, CSA, OFSI expectations and internal policies and procedures, while enabling advisor sales and growth and strong client outcomes.

Requirements

• University degree, Professional Designation (MBA, CIM, CFA) and a minimum of 10 years of financial industry experience and knowledge of mutual fund and investment dealer compliance standards and practices.
• Proficiencies and experience required for registration with CIRO as a Supervisor
• Exceptional communication skills, with the ability to engage and influence senior executives, regulators, field leadership, and advisors.
• Sound judgment, integrity, and independence in managing sensitive and high‑risk matters.
• Knowledge of CIRO and CSA rules and guidance and the ability to apply these in practical situations.
• Proven track record in building and managing high performing, engaged teams of professionals, some of whom might be in remote locations
• Strong strategic thinking skills with the ability to balance regulatory rigor, operational efficiency, and business enablement.
• Knowledge of wealth products
• Experience working in an OSFI-regulated environment, with alignment to three lines of defense model
• Ability to travel nationally (10%-15%)

Nice To Haves

• Bilingualism (French, English, both oral and written) is required for Quebec only as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada or worldwide.
• Bilingualism (English/French) considered an asset.

Responsibilities

• Own and oversee the Tier 1 supervision framework, ensuring consistent execution across regions, teams, and businesses as it relates to SLFISI and SLCSI supervision activities, including trading supervision, new accounts and KYC reviews, conflicts of interest management, complaints handling, and advisor conduct.
• Ensure policies, procedures and supervision manuals are designed, maintained, and applied consistently across both dealers, while allowing for dealer‑specific nuances where required.
• Serve as senior escalation point for complex supervision matters, including CBM escalations, regulatory inquiries, audits, and examinations.
• Partner closely with internal partners including Tier 2 Compliance, Field Leaders, Operations, Legal, and Risk.
• Provide direct leadership to up to 10 direct reports, setting clear expectations, performance objectives, and accountability standards.
• Indirectly lead and influence ~31 Corporate Branch Managers, establishing a strong culture of ownership, consistency, and professional judgment.
• Build a high‑performing team through regular touchpoints, coaching and targeted talent development.
• Establish KPIs, KRIs, QA results and productivity benchmarks to distinguish and reward high performers as well as identify knowledge and performance gaps that require additional support and coaching.
• Lead by example and cultivate a culture of ownership, accountability and collaboration.
• Continually champion and role-model DEI and engagement best practices across the BG&C organization, starting with the team.
• Set the vision and roadmap for Tier 1 supervision across both dealers, aligned to enterprise strategy and regulatory expectations.
• Identify opportunities to simplify, standardize, and modernize supervision processes, tools, and reporting.
• Drive data‑informed decision‑making and continuous improvement across supervision activities.
• Partner with other BG&C Directors and Stakeholders to implement regulatory change and evolve oversight programs.
• Act as the principal escalation point for compliance related inquiries, matters and issues raised by field leadership.
• Attend regional events to help foster strong relationship with field leadership and advisors and promote a culture of compliance.

Benefits

• Eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.
• Certain sales focused roles have sales incentive plans based on individual or group sales results.
• We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director