Director, Warehouse Operations

Restaurant Supply•Memphis, TN

9h•$135,000 - $165,000•Hybrid

About The Position

Reporting directly to the Chief Operating Officer (COO), the Director of Warehouse Operations will oversee warehouse operations across multiple U.S. locations, including Adamsville, Tennessee; Clearwater, Florida; the Boston area; Connecticut; California; and Ohio. This leader will be responsible for warehouse performance, inventory accuracy, receiving and fulfillment, freight preparation, shipping execution, safety, and operational efficiency across the network. The role will establish consistent operating procedures, develop local warehouse leadership, resolve operational challenges, and ensure each facility meets company standards. The ideal candidate brings substantial experience managing warehouses that handle heavy equipment, oversized products, and less-than-truckload (LTL) freight. They must also have practical proficiency with NetSuite ERP for inventory and warehouse transactions. This is a highly hands-on leadership position requiring regular on-site presence, frequent domestic travel, and the ability to lead effectively across geographically dispersed teams.

Requirements

At least five years of progressive warehouse, distribution, or logistics operations experience, including substantial management responsibility.
Demonstrated experience overseeing warehouses that handle heavy equipment, oversized products, or other large, heavy items shipped through LTL freight.
Strong knowledge of safe material handling, equipment capabilities, load capacity, product protection, and secure freight preparation.
Practical proficiency with NetSuite ERP for inventory and warehouse operations, including receiving, fulfillment, transfers, adjustments, and reconciliation.
Experience managing inventory accuracy, cycle counts, receiving, order fulfillment, and inventory discrepancies.
Experience leading warehouse teams and holding employees or supervisors accountable for operational results.
Strong problem-solving skills and the ability to independently resolve complex operational issues.
Excellent communication, organization, and cross-functional collaboration skills.
Valid driver's license and ability to meet extensive domestic travel requirements.
Ability to reside within practical commuting distance of Nashville or Memphis, Tennessee, with access to an airport and the Adamsville warehouse.

Nice To Haves

Experience overseeing multiple warehouse locations across different states.
Experience managing warehouse managers, supervisors, or other local operational leaders.
Background in commercial kitchen equipment, industrial equipment, appliances, building materials, or other heavy or oversized products.
Experience developing and implementing standardized warehouse procedures across multiple facilities.
Experience using operational KPIs to improve productivity, inventory accuracy, safety, freight performance, and cost control.
Relevant degree in supply chain management, logistics, business, or operations, or equivalent practical experience.

Responsibilities

Oversee daily warehouse operations across the national network, including receiving, storage, inventory control, picking, packing, freight preparation, and shipping.
Establish and implement standardized operating procedures across all warehouse locations.
Conduct regular facility visits, operational inspections, inventory reviews, and performance assessments.
Identify operational gaps, implement corrective actions, and drive continuous improvement.
Serve as the primary point of contact for warehouse-related questions, escalations, and operational issues.
Ensure facilities maintain appropriate housekeeping, equipment upkeep, organization, and operating standards.
Oversee the safe handling, storage, movement, and shipment of heavy equipment and oversized products.
Ensure appropriate use of forklifts, pallet jacks, lifting equipment, and other material-handling equipment.
Oversee LTL freight shipping and receiving, including carrier coordination, freight documentation, inspections, packaging, palletizing, load securing, and damage claims.
Establish standards for product protection and freight preparation to minimize damage, claims, and avoidable shipping costs.
Resolve recurring shipping and receiving issues and improve freight accuracy and reliability.
Maintain accurate inventory records across all warehouse locations.
Use NetSuite ERP to manage and review receiving transactions, order fulfillment, interwarehouse transfers, inventory adjustments, and operational reporting.
Lead inventory reconciliation efforts and resolve discrepancies between physical inventory and system records.
Establish effective cycle-counting procedures and inventory-control standards.
Partner with Purchasing and other departments to address inventory availability, replenishment, and fulfillment challenges.
Lead, coach, and hold local warehouse managers and supervisors accountable for operational performance.
Establish clear expectations, performance standards, and consistent management practices across facilities.
Support hiring, onboarding, training, workforce planning, scheduling, and performance management.
Promote a culture of ownership, safety, accuracy, communication, and continuous improvement.
Ensure teams follow established procedures and comply with applicable workplace safety requirements.
Monitor and report on key operational metrics, including inventory accuracy, order and shipping accuracy, freight damage, turnaround times, labor productivity, and operating costs.
Identify trends, investigate performance issues, and implement measurable improvement plans.
Communicate warehouse performance, risks, priorities, and improvement opportunities to the COO and company leadership.
Develop scalable processes that support continued business growth while maintaining service quality and cost efficiency.
Partner with Purchasing, Sales, Customer Service, and other internal teams to resolve inventory, fulfillment, and shipping issues.
Coordinate operational priorities across locations to support customer commitments and business needs.
Ensure warehouse operations align with broader company objectives and service expectations.