Director, Vendor & Process Management

Forged Fiber 37•Altamonte Springs, FL

3d•Onsite

About The Position

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

Requirements

Vendor Management Expertise
Strong experience managing large-scale contractor and vendor relationships.
Demonstrated ability to establish performance accountability and governance frameworks.
Experience conducting executive-level vendor business reviews.
Strong negotiation, conflict resolution, and relationship management capabilities.
Operational Excellence
Deep understanding of field operations processes and workforce execution models.
Ability to identify operational inefficiencies and drive sustainable solutions.
Experience leading large-scale process improvement initiatives.
Strong project management and organizational skills.
Lead, develop and inspire teams that impact the build, field and support groups across strategic programs
Analytical & Business Acumen
Advanced data analysis and operational performance management skills.
Strong financial acumen with experience managing budgets and vendor spend
Ability to translate operational data into actionable business recommendations.
Experience building executive dashboards and performance reporting.
Leadership & Communication
Exceptional communication and presentation skills.
Strong executive presence and ability to influence senior leaders.
Ability to lead through organizational change and ambiguity.
Proven ability to build alignment across diverse stakeholder groups.
Bachelor's Degree in Business, Operations Management, Engineering, Telecommunications, or related field; equivalent experience considered.
10+ years of operational leadership experience.
5+ years of experience managing contractors, vendors, or strategic business partnerships.
Experience leading multi-market or national operational programs.
Demonstrated success driving operational performance improvements.
Experience managing complex cross-functional initiatives.
Ability to travel nationally as business needs require.

Nice To Haves

Telecommunications, broadband, fiber, cable, or field service experience.
Experience supporting large contractor workforces.
Lean, Six Sigma, Project Management Professional (PMP), or Operational Excellence certification.
Experience implementing workforce management, dispatch, or field service technologies.
Experience supporting AT&T Experience, Quantum Fiber, or similar service delivery models.
Experience in procurement governance or strategic sourcing environments.

Responsibilities

Develop and execute the national contractor and vendor management strategy.
Establish performance standards, scorecards, service-level agreements (SLAs), and accountability frameworks for field vendors.
Conduct recurring business reviews with partners to drive performance, compliance, and continuous improvement.
Partner with Procurement, Legal, Finance, and Operations to support vendor selection, contract negotiations, and performance management.
Identify opportunities to reduce operational costs while improving quality, productivity, and customer experience
Manage and govern high level skill set work streams including our buried service wire, Install & Repair, Locates and Construction
Lead vendor escalation processes and drive timely issue resolution.
Manage Enterprise Budget Strategy of $50 Million for Vendors across the company
Develop executive-level reporting and scorecards for vendor and operational performance.
Monitor key performance indicators including: Safety, Quality, Customer Experience, Same Day Completion, Interval Performance, Productivity, Repeat Rates, Contractor Utilization, Financial Performance
Provide data-driven recommendations to improve outcomes and operational consistency.
Lead root cause analysis efforts for systemic operational issues.
Hyper Focus on invoice and work validation across teams to streamline cost savings
Partner closely with Regional Operations, Dispatch, Workforce Management, Operational Excellence, Training, Safety, Customer Experience, Engineering, and Procurement teams.
Support major operational initiatives, system deployments, and process transformation activities.
Lead implementation of national operational programs and ensure successful adoption across markets.
Facilitate collaboration between internal and external stakeholders to achieve company objectives.
Demonstrate and reinforce Forged Fiber 37 leadership principles.
Foster a culture of accountability, process discipline, continuous improvement, and operational excellence.
Influence leaders and teams without direct authority across multiple organizations.
Mentor operational leaders in vendor management and process improvement best practices.