Director, Vault Operations

Collaborative Solutions • New Castle, DE

11h • Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We are seeking an exceptional Head of Vault Operations to oversee the daily operations of our high-end collectibles site. You will be responsible for ensuring the smooth functioning of our facility, which houses and sells valuable collectibles. This role will report directly to the VP, Fulfillment Operations and work from our New Castle, Delaware office.

Requirements

• 15+ Years of proven experience in managing fast pace operations.
• High-end collectibles industry or similar fields a plus.
• Strong understanding of operations management principles, including supply chain management, quality control, and process improvement.
• The ability to use data to hold teams accountable for SLA’s and overall performance standards.
• Experience in strategic planning, setting goals, and implementing operational excellence.
• 10+ years experience using a (WMS) Warehouse Management Systems.
• Excellent leadership and team-building skills, with a proven ability to manage managers and motivate teams.
• Exceptional attention to detail, with a strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Customer centric approach to operations leadership.
• Demonstrated track record of delivering superior customer experience.
• Strong written and verbal communication skills.
• Experience in managing through uncertainty and a dynamic, changing environment.
• Comfortable working with insufficient or imperfect information.
• Excellent data skills that drive the pursuit of continuous improvement.
• Ability to work under pressure and manage multiple projects simultaneously.

Nice To Haves

• Prior experience or interest in trading cards is a bonus!

Responsibilities

• Oversee a complex, multi-business operational structure supporting distinct business entities and diverse ownership groups.
• Ensure each entity operates in alignment with its unique strategic goals while driving cohesion across the broader organization.
• Own the strategic direction of all facility operations — from policy development to workflow optimization, inventory management, and logistics — ensuring every process reflects the precision and care of our collectibles business demands.
• Recruit, develop, and lead a talented team of operations and support staff.
• Champion a culture of accountability, continuous growth, and genuine passion for the work we do.
• Drive excellence in warehouse management through our WMS (Körber), ensuring every item is accurately tracked, cataloged, and protected.
• Lead regular audits and implement proactive measures to prevent loss, damage, or theft.
• Proactively seek opportunities to elevate operational performance through process optimization, technology adoption, and innovation — staying ahead of developments in collection management systems and related tools.
• Serve as the operational voice for key stakeholders across Product, Engineering, Customer Service, Business Development, Lending, and beyond — translating business needs into operational action.
• Take full ownership of variable cost management for operational activities, balancing efficiency with quality.
• Set and hit ambitious KPIs for quality of service and employee engagement — and hold the team accountable to the same standard.
• Design and implement scalable training programs for both new hires and tenured staff that drive operational excellence from day one.
• Lead by example on every company policy — safety, security, attendance, and culture — and create an environment where doing the right thing is the norm.

Benefits

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed