Director, Vault Growth

Collectors•Santa Ana, CA

4d•$160,000 - $260,000•Remote

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. Role Overview We are looking for a strategic and execution-minded Director, Growth to join our PSA Vault team. As the Director, Growth, you will own the vault's growth agenda at a scale well beyond incremental improvement — we're aiming to grow the vault's asset base by an order of magnitude, not a percentage point. The core of this role is turning strategy into something a customer actually experiences. You'll help lead the partnerships and initiatives that bring new supply into the vault, and then partner in building the operational reality behind them: the workflows, the customer journey, and the cross-functional work with Ops, Customer Care, Product, Engineering, and Marketing that turns a signed deal or a new market into a working part of the vault. Over time, as the scope of this work grows, you'll build and lead a small team focused on strategic initiatives and outbound growth.

Requirements

10+ years experience with a track record leading growth initiatives that require both strategic thinking and genuine hands-on execution — this is not a role where the job ends once a deal or roadmap is agreed to
Experience scaling a supply base, channel network, or customer acquisition engine by a large multiple, not just growing it incrementally
Experience translating strategy or partnerships into real operational workflows and customer-facing experiences, not just closing agreements
Experience building and managing external partnerships, ideally including retail, channel, or supply-side relationships
Strong program management skills and a clear communicator — this role touches Finance, Product, Ops, Marketing, and multiple partner teams at once, and success depends on keeping all of them aligned and moving without every update running through a meeting
Comfort operating cross-functionally alongside existing partnership leads, BD teams, and operations/customer care teams — this role is the connective tissue between all of them

Nice To Haves

Familiarity with international expansion complexity (regulatory, operational, logistical) a plus
Genuine interest in the collectibles/hobby space a plus

Responsibilities

Help lead partnership discussions that bring new supply — new customers, new categories, new retail and channel relationships — into the vault, partnering closely with our Strategy & BD team
Drive vault expansion into new international geographies in close coordination with our International and Monetization teams
Own the customer experience for new supply channels and new markets, making sure a signed deal shows up as a smooth, bank-standard experience for the customer on the other end
Identify new premium services that give collectors more ways to get value from the vault — faster handling, enhanced protection, subscription-based perks — and own bringing the best ideas to life with Finance, Product, and Ops
Align with Product & Technology on roadmap priorities, translating decisions into what actually changes for customers and internal teams
Partner with Marketing to drive a strong go-to-market plan for every new feature, category, or geography — and build vault awareness more broadly among collectors
Build and manage a small team covering strategic projects and growth