[US HQ] Director, Value Stream Fulfillment

HelloFresh•Boulder, CO

3d•$148,050 - $179,000•Hybrid

About The Position

As a Director on the Global Value Stream Fulfillment team, you will lead a portfolio of operational capability verticals within HelloFresh's global supply chain, shaping the strategy and execution model for how we standardize, improve, and scale our operations worldwide. You will manage a team of Associate Directors and Senior Managers, set the department's operational agenda, and serve as a senior voice of operations across the organization. This is a high-impact leadership role that sits at the intersection of operations, technology, and global strategy.

Requirements

12–15+ years of progressive experience in Downstream Operations and Technology — including significant senior leadership experience.
Demonstrated success leading multi-functional teams across multiple geographies, with full accountability for operational outcomes.
Deep expertise across multiple Fulfillment and Warehousing domains, with a breadth of experience that enables credible leadership across the full Fulfillment Value Stream portfolio.
Strong commercial acumen and experience and delivering measurable business impact.
Extensive experience Fulfillment and Warehousing technology ecosystems, including Order Management Systems (OMS/WCS), Warehouse Management Systems (WMS), Automated Storage and Retrieval system (ASRMS), and Order Enrichment systems; experience with Industrial Engineering hardware integration a strong plus.
A track record of developing senior talent and building high-performance organizations.
Experience operating as a senior stakeholder in cross-functional governance and product/technology lifecycle processes.
Ability to travel up to 25% of the time in a quarter.

Nice To Haves

Experience with Industrial Engineering hardware integration

Responsibilities

Define and execute the strategic direction for Fulfillment and Warehousing process verticals, owning the multi-year capability roadmap and global template.
Lead and mentor an indirect team of Associate Directors and Senior Managers, building a high-performing, accountable department with clear OKRs aligned to company strategy.
Set the governance framework and operating model for how the Global Value Stream team Fulfillment designs, validates, and deploys process and technology standards internationally.
Partner at the executive level with Product, Engineering, Finance, and regional Operations to align on global priorities, technology investments, and performance benchmarks.
Own the department's budget, headcount planning, and resource allocation across capability areas and geographies.
Serve as the final decision authority on process deviation requests, capability exceptions, and cross-market design trade-offs.
Drive the organization's approach to continuous improvement, value stream analysis, and waste elimination at scale — setting the standard for how the company approaches process maturity.
Lead the design and deployment of the most complex and high-stakes Lighthouse Projects, from problem definition through to global rollout.
Ensure the team functions as an effective internal consultancy — providing rigorous expert support to regional operations, quality teams, and technology partners.

Benefits

Flexible working arrangements to support your work-life balance.
Company discount: 70% off HelloFresh and 40% off Youfoodz.
Continuous development through HelloFresh Academies and access to internal mobility across 18 countries.
An egoless, collaborative culture focused on learning, growth, and building something exceptional together.
Competitive hourly rate
401K company match that vests immediately upon participation
Team bonus opportunities
Generous PTO and flexible attendance policy
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+