Director, UX Research

NBCUniversal•New York, NY

5h•$175,000 - $200,000•Hybrid

About The Position

The Principal User Experience Researcher will play a key role in defining the future of Peacock’s product experiences. The position will lead and execute research on the Product Research and Consumer Insights team and will focus on key timely and critical bodies of work — answering questions like: how should subscriber experiences differ across devices, how might subscribers want to manage streaming service subscriptions in the future, and how to build fandom-centered streaming product experiences. Reporting directly to the Senior Director of User Research and Consumer Insights, they will collaborate with cross functional partners across Commerce and Viewing Product, Design, Analytics, and Product Marketing, and will lead research that informs product decisions across the product lifecycle, as well as the work that gives shape to new initiatives.

Requirements

10+ years of experience in consumer product research or consumer insights
Expertise in designing, executing, and analyzing a wide range of qualitative and quantitative methodologies (e.g., in-depth interviews, surveys, prototype tests, card sorts, diary studies, focus groups, correlation analyses, etc.)
Demonstrated success using data and insights to influence business decisions and drive strategic product value via stakeholder influence
Balancing ownership of multiple projects simultaneously while leading broader initiatives
Excellent at digging into data to identify insights beyond what’s visible on the surface and connecting findings back to underlying questions
Familiarity with behavioral data analytics and working with data science and analytics teams
Experience adapting research methodologies for business measurement and reporting purposes
The ability to deftly combine insights across research efforts and behavioral data insights
Experience leading collaborative efforts across disciplines
Exceptional presentation and storytelling skills

Nice To Haves

A genuine passion for entertainment and media, and a deep curiosity about culture and trends as they relate to products and user experiences
Expertise in qualitative and quantitative analysis, as well as data visualization
Experience thriving in a highly dynamic, matrixed organization
Comfortable working independently or collaboratively with leaders to drive initiatives
Clear ability to exercise strong judgment in ambiguous situations
Exceptional presentation and storytelling skills
Familiarity with emerging technologies and AI-enabled tools, with the ability to apply them pragmatically to streamline and improve research approaches, workflows, and visualizations

Responsibilities

Consulting and advising cross functional partners on their research questions and selecting the right methods and tools to answer them
Owning and driving your research roadmap, ensuring stakeholder and product needs are met and well aligned to achieve organizational goals
Conducting research across the product lifecycle via unmoderated prototype tests, lab studies, online interviews, observational tests, surveys, benchmark studies, diary studies, and more
Managing complex schedules across multiple projects at one time to ensure on time delivery
Setting new standards for methodological rigor and research excellence
Crafting memos and reports that make complex ideas simple, surface timely insights, clearly communicate key learnings, and drive strategic and actionable recommendations
Influencing strategic and tactical product roadmaps with cross-functional leadership
Mentoring and coaching other researchers
Leveraging AI-enabled tools to streamline and scale repeatable workflows
Vendor selection and management with external research agencies, ensuring high-quality deliverables and optimal resource allocation
Staying abreast of industry trends and emerging technologies