(USA) Director, UX Design
About The Position
The (USA) Director, UX Design leads the development and execution of user experience strategies that enhance customer engagement and satisfaction. This role involves managing cross-functional partnerships, conducting comprehensive user research, and driving continuous improvement in design processes. The Director ensures alignment of UX initiatives with business objectives while fostering collaboration across teams. By leveraging data-driven insights and emerging trends, this position shapes innovative, user-centered solutions that support Walmart’s commitment to delivering exceptional digital experiences and operational excellence. The team develops innovative products that enable the merchandising group to curate localized assortments efficiently and competitively, enhancing customer convenience and value. They apply user experience design principles, conduct comprehensive user research, and engage stakeholders to align strategies with business objectives. Focused on continuous improvement, the team uses data-driven insights to optimize interaction designs and deliver seamless solutions. Collaboration across functions ensures scalable, user-centered products that address evolving market needs while upholding high standards of quality and performance.
Requirements
- Extensive expertise in user experience design, including user research, journey mapping, and interaction design principles.
- Proven ability to manage and engage stakeholders effectively, fostering strategic partnerships across business functions.
- Strong skills in synthesizing qualitative and quantitative research to inform design strategies and continuous improvement.
- Experience leading cross-functional teams to align UX initiatives with business goals and customer needs.
- Proficiency in driving usability testing, prototyping, and visual design to deliver scalable, user-centered solutions.
- Demonstrated leadership in talent development, mentoring, and fostering a culture of integrity and high performance.
- Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 6 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
- OR 8 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
- 3 years’ supervisory experience.
Nice To Haves
- Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
- Driving product development in a user experience area
- Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
- Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
- UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Lead the development and execution of user experience strategies informed by comprehensive user research and data analysis.
- Collaborate with cross-functional teams and stakeholders to align UX design initiatives with business objectives and market trends.
- Oversee the creation of user journeys, storyboards, and prototypes to enhance interaction design and usability.
- Drive continuous improvement by evaluating user feedback and testing outcomes to refine design solutions.
- Manage and mentor UX design teams, fostering professional growth and adherence to design standards.
- Build and maintain strategic partnerships to support innovation and effective delivery of customer-centric products.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Director
