Director, US Patient Services Operations

Alnylam Pharmaceuticals•,

2d•$198,100 - $268,000•Remote

About The Position

Reporting to the Senior Director, US Patient Services Operations Lead, the Director, Program Delivery is responsible for the leadership, execution, and optimization of day-to-day operations supporting of the US Patient Services team across patient access, affordability, and service delivery. This role ensures seamless coordination between internal teams, external vendors, and cross-functional partners to deliver a high-quality, compliant patient and provider experience. This individual will have three direct reports.

Requirements

BS/BA degree (science or business degree preferred)
10 years business experience, with 8 years of experience in one or more of the following: Patient Services, Reimbursement, or operations within the pharmaceutical or biotech industry
Proven track record of executing strategic and tactical plans that have delivered strong commercial results
Strong desire to assess the competitive marketplace and develop/implement new patient programs and services
Flexible and stimulated by fast-paced environment
Proven ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives.
Excellent interpersonal and communication skills
Ability to travel up to 20% as necessary

Nice To Haves

Experience in rare diseases desirable

Responsibilities

Maximize operational efficiency using available data, on the ground learnings, and market research while optimizing both internal and external service partner measures
Execute ongoing audits of launch analytics and reporting for Alnylam Assist, Field Reimbursement and Channel functions and ensuring appropriate data capture in custom CRM
Design and build of new dashboards to support ongoing and future product launches
Delivery of all financial services programs offered by Alnylam Assist
Surveilling competitive marketplace for new patient-facing and HCP initiatives and external customer service offerings
Conceive, develop and implement internal and external programs that drive resolution of complex issues (e.g., prior authorization issues, coordination between Alnylam Assist and channel distribution partners, need for additional patient or healthcare provider education and associated collateral, etc.)
Ensuring internal and external stakeholder satisfaction of US Patient Services and through regular communication, satisfaction surveys and execution of both internal and external key performance indicators
Support scalable development of launch capabilities, technology, and business process
Collaborates with legal, regulatory, and compliance stakeholders to ensure compliant development and execution of US Patient Services & Channel initiatives.