Director, US Cx Strategy and Insights

Galderma•Miami, FL

3d•Hybrid

About The Position

Galderma is a leading company in the dermatology category, operating in approximately 90 countries. We offer an innovative, science-based portfolio of premium brands and services across the dermatology market, including Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Since our inception in 1981, we have been dedicated to skin health, addressing individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. We are committed to advancing dermatology for every skin story and seek individuals who are results-oriented, eager to learn, and bring a positive energy. Teamwork, collaboration, and initiative are essential, as is a passion for making a meaningful impact on consumers, patients, and healthcare professionals. We aim to empower employees, promote personal growth, and meet business needs. Diversity, respect, and individual rights are core values at Galderma. We strive to provide our teams with challenging work experiences and the opportunity to create an unparalleled, direct impact.

Requirements

Bachelor’s degree required
10+ years of experience in consumer marketing, brand strategy, category management, consumer insights, consulting, or related strategic leadership roles.
Demonstrated success influencing business strategy through consumer, shopper, and marketplace understanding.
Experience leading complex cross-functional initiatives in a matrixed organization.
Strong strategic planning and growth strategy capabilities.
Experience with consumer research methodologies, segmentation, brand health, innovation development, and marketing effectiveness measurement.
Exceptional communication and storytelling skills with the ability to influence senior leaders.
Proven ability to translate complexity into actionable business recommendations.
Strong financial and commercial acumen.

Nice To Haves

MBA preferred
Beauty, skincare, health, wellness, OTC, or adjacent consumer packaged goods experience preferred.

Responsibilities

Lead development of U.S. megabrand strategies for Cetaphil and Differin, translating consumer and market understanding into actionable growth plans.
Partner with Brand, Commercial, Media, HCP, and Global teams to shape long-range strategic direction and annual business planning.
Identify portfolio, category, and whitespace opportunities that accelerate penetration, household growth, and market share.
Serve as a strategic thought partner to Marketing Leadership and the U.S. Leadership Team on key business decisions, growth opportunities, and enterprise initiatives.
Support strategic assessments of new business opportunities, partnerships, acquisitions, and emerging market trends.
Lead the U.S. Consumer and Market Insights function, establishing a best-in-class learning agenda that informs brand, innovation, and commercial decisions.
Translate consumer, shopper, retailer, dermatologist, and category insights into clear recommendations that influence action.
Oversee foundational learning programs including Brand Health Tracking, segmentation, category architecture, innovation testing, communication development, and claims validation.
Monitor competitive activity, category trends, and emerging consumer behaviors to identify risks and opportunities.
Ensure insights are translated into strategic recommendations rather than remaining isolated as research outputs.
Partner with Brand teams to shape communication strategies, innovation pipelines, positioning frameworks, and go-to-market plans.
Drive adoption of insights across the organization through compelling storytelling, executive presentations, and clear business recommendations.
Build frameworks that connect consumer understanding to business performance and investment decisions.
Lead marketing measurement capabilities including Commercial Mix Modeling, Brand Health, incrementality, media effectiveness, and business performance tracking.
Establish integrated measurement frameworks that provide a holistic view of brand and business health.
Translate complex data into actionable recommendations that optimize marketing investments and accelerate growth.
Serve as a highly collaborative partner across Brand, Commercial, Media, Sales, HCP, Innovation, Finance, and Global teams.
Align stakeholders around strategic priorities and create clarity in complex business situations.
Foster an insight-led culture by embedding consumer-centric thinking into business planning and decision-making.
Mentor and develop team members while building organizational capability in strategic thinking and consumer understanding.