Director, Undergraduate Services

Arizona State University • Tempe, AZ

3d • $78,000 - $90,000

About The Position

Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) seeks a strategic, forward-thinking leader to serve as Director of Undergraduate Services within the Office of Academic and Career Success. Reporting to the Executive Director of Academic and Career Success, this role provides strategic and operational leadership for undergraduate advising and student success coaching. This is an opportunity to build and lead a student support system that directly shapes the future educator workforce. The Office of Academic and Career Success operates through a systems of care approach in which student success is shared across advising, coaching, career, and placement teams rather than housed within a single function. Collaboration is intentional, data informs proactive action, and early intervention is standard practice. Leaders are expected to align distinct roles around measurable outcomes, create structure that enables agility, and make principled tradeoffs with transparency. This role demands both strategic clarity and operational follow-through. The Director will design and execute flexible, scalable models that strengthen persistence, accelerate degree completion, and prepare future educators to enter the profession ready to lead and adapt. Success in this role requires the ability to translate vision into structure, align diverse stakeholders around shared outcomes, and build systems that perform under real-world conditions. Grounded in Principled Innovation and the ASU Charter — measured by whom we include and how they succeed — the Director will help position MLFC at the forefront of adaptive, workforce-connected student support in higher education.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

• Master’s degree in higher education, education leadership, counseling, student affairs, or related field.
• Five (5) years of progressive leadership experience in advising, student success, or related areas.
• Experience supervising professional staff.
• Demonstrated experience designing, redesigning, or scaling student success or advising models.
• Experience leading change within complex, multi-unit, or matrixed environments.
• Proven ability to break down silos and build strong cross-functional collaboration.
• Experience developing high-performing teams grounded in accountability and shared ownership.
• Strong organizational design skills, including workflow alignment, role clarity, and scalable staffing models.
• Experience using predictive analytics, dashboards, or early-alert systems to inform proactive intervention strategies.

Responsibilities

• Operational Leadership: Direct undergraduate advising and coaching operations to ensure consistent, high-quality, and holistic student support. Establish performance standards, role clarity, and workload alignment. Monitor progression and professional readiness indicators and adjust strategy to improve outcomes. Ensure compliance while maintaining a strong student-centered focus.
• Team & Culture: Lead, develop, and evaluate academic advisors, success coaches, and support staff. Build a culture of accountability, professionalism, and continuous improvement. Set and uphold clear behavioral and performance expectations.
• Cross-Functional Partnership: Align strategy with faculty leadership, graduate services, career and professional experiences, and placement teams. Develop processes that provide clarity and continuity across the student journey. Represent undergraduate student success priorities in college-level planning and decision-making.
• Innovation & Improvement: Advance thoughtful innovation in student engagement and intervention strategies. Leverage analytics and technology to strengthen proactive support and outreach. Balance experimentation with disciplined implementation and assessment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager