Director, UKG Workforce Management

Beth Israel Lahey Health

1d•$170,000 - $205,000

About The Position

The Director, UKG Workforce Management (WFM) provides strategic, operational, and technical leadership for the implementation, optimization, and ongoing support of UKG WFM solutions across the health system. This role is accountable for delivering a scalable, compliant, and user-centered workforce management platform that supports clinical operations, accurate payroll, labor optimization, and workforce engagement. The Director, UKG WFM, serves as the enterprise owner of UKG Workforce Management, partnering with executive leadership, clinical operations, HR, Payroll, Finance, IT, Labor Relations, and Compliance to align workforce technology with patient care priorities, labor strategy, and regulatory requirements.

Requirements

Bachelor’s degree in Healthcare/Payroll Administration, Business, Information Systems, or related field
10+ years of progressive experience in Workforce Management, Time & Scheduling, Payroll/HR Technology, or related domains
5+ years of hands-on leadership experience with UKG WFM
Experience supporting unionized environments and complex labor agreements
Proven success leading enterprise-scale implementations in large health systems
Strong understanding of clinical operations, nurse scheduling, and staffing environments
Demonstrated success in labor optimization, analytics, and workforce transformation initiatives
Strategic vision and execution
Deep functional and technical knowledge of UKG WFM
Change management and stakeholder influence
Data-driven decision-making mindset

Nice To Haves

Master’s degree preferred

Responsibilities

Define and execute the enterprise UKG WFM strategy aligned with organizational goals, clinical operations, and workforce transformation initiatives
Serve as the product owner for UKG WFM, including Timekeeping, Scheduling, Advanced Scheduling, Clinical Scheduling Extensions (CSE), EZCall, Integrations, Data Hub, and Analytics
Develop and manage the multi-year UKG WFM roadmap, prioritizing enhancements, regulatory changes, and operational needs
Provide executive-level communication, status reporting, and risk management
Build, lead, and mentor a high-performing team of WFM managers, analysts, developers, and support resources
Establish clear roles, career paths, and competency models
Foster a culture of accountability, collaboration, and continuous learning
Lead large-scale UKG WFM implementations, expansions, upgrades, and acquisitions across hospitals, clinics, and ancillary entities
Ensure disciplined program governance, change management, and adoption strategies
Ensure implementations are delivered on time, within scope, and within budget
Own the end-to-end operational support model for UKG WFM, including service levels, escalation paths, and system reliability
Ensure accurate time, scheduling, and pay outcomes in partnership with Payroll and Finance
Drive continuous improvement, automation, and standardization across WFM processes
Oversee release management, testing, and production stability
Ensure compliance with federal, state, and local labor laws, healthcare-specific regulations, and union agreements
Support nurse staffing rules, skill mix requirements, and acuity-based staffing models
Partner with Compliance, Legal, and Internal Audit on audits, investigations, and risk mitigation
Establish controls supporting HIPAA and data security requirements
Champion data-driven workforce decision-making using UKG Data Hub and Analytics
Partner with Finance and Operations to deliver labor productivity, staffing efficiency, and cost optimization insights
Ensure data integrity, governance, and alignment with enterprise analytics platforms
Act as a trusted advisor to executive leadership, Nursing Administration, Clinical Operations, HR, Payroll, Finance, and IT
Balance enterprise standards with operational flexibility for clinical leaders
Facilitate governance forums to manage prioritization, policy alignment, and system changes