Director-U.S. Risk Initiative Delivery

American Express • New York, NY

8d

About The Position

The Director, GMNS Strategic Risk U.S./Global, is part of the Risk & Business Operations team within Global Strategy, Operations & Performance (GSOP). GSOP serves as a Center of Excellence for Global Merchant & Network Services (GMNS), driving enterprise-level strategy, performance management, and operational execution. The GMNS Strategic Risk team is a project-based group responsible for addressing key business questions that integrate strategic insight, detailed planning, and disciplined execution with a focus on delivering risk mitigation, remediation, and operational resilience across GMNS. The team also leads cross-business strategic program implementations that align to GMNS priorities. The Director will play a central role in shaping and delivering key initiatives and will oversee these cross-functional projects to ensure compliance, process rigor, in particular to meet evolving US regulatory and operational demands.

Requirements

• Proven experience in project management with a strong sense of urgency and focus on results.
• Experience in working on US regulator findings across 1st, 2nd or 3rd Line Of Defense, delivering against regulatory change and actions.
• Ability to demonstrate an understanding of regulator demands, anticipate their evolving focus, and be able to develop sustainable responses to these demands.
• Strong relationship management capabilities with internal and external partners.
• Proven experience in risk management, remediation, and regulatory execution across multiple markets and functions.
• Exceptional written and verbal communication skills, with the ability to translate regulatory and operational complexity into actionable strategies for stakeholders across levels.
• Highly motivated, strategic thinker with demonstrated success leading cross-functional teams and delivering complex programs in a global, matrixed environment.
• Strong operational background, with ability to develop pragmatic solutions that can be implemented within AXP’s control framework.
• Self-starter with high intellectual curiosity, initiative, drive, and attention to detail.
• Bachelor's Degree is required.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Responsibilities

• Oversee the project management of priority regulatory, compliance and operational initiatives from inception through launch, collaborating with cross-functional partners.
• Establish workstream and governance structures and develop tracking mechanisms to communicate progress against regulatory deadlines as well as internal policy guidance.
• Apply innovative, strategic thinking to synthesize insights, customer needs, and market dynamics to inform business recommendations around remediation and mitigation efforts.
• Create structure in an ambiguous and evolving regulatory environment, ask the right questions, and synthesize complex inputs to guide strategic direction.
• Build strong stakeholder relationships and effectively communicate recommendations to GMNS partners and Senior Leadership.
• Maintain a pipeline of projects and initiatives in partnership with GMNS leaders.
• Foster collaboration and a culture of continuous learning.
• Hire, lead, develop, and manage a team of three Managers.

What This Job Offers

• Job Type: Full-time
• Career Level: Director