Director, Travel & Hospitality

Acxiom

3d•Remote

About The Position

The Director, Client Managing Partner is the strategic account owner for a portfolio of Acxiom clients in the Travel, Hospitality, and Entertainment verticals, accountable for delivering measurable business outcomes, strengthening executive relationships, driving revenue growth, and ensuring high levels of client satisfaction. This role serves as the primary commercial and strategic partner to the client, translating business priorities into Acxiom solutions that create value, improve performance, and expand the relationship over time. The ideal candidate is a confident, independent account leader who can own the strategy, forecast, pipeline, renewals, and client experience while effectively leveraging Acxiom’s cross-functional teams to deliver successful outcomes.

Requirements

Bachelor’s degree or equivalent experience, with a minimum of ten years of relevant experience in strategic account leadership, enterprise sales, client management, consulting, marketing technology, data, digital, or related services.
Demonstrated success owning large, complex client relationships with accountability for revenue, retention, growth, profitability, and client satisfaction.
Proven ability to build executive relationships, influence senior stakeholders, and lead strategic conversations tied to measurable business impact.
Strong commercial acumen, including experience with forecasting, pipeline management, renewals, contract negotiations, pricing, and account profitability.
Experience developing account plans and converting client priorities into growth strategies, solution roadmaps, and actionable opportunities.
Ability to operate independently as the account owner while collaborating effectively with cross-functional teams to deliver on commitments.
Consultative selling skills with the ability to listen, diagnose, frame business challenges, and position Acxiom capabilities in a compelling, outcome-oriented way.
Strong problem-solving, negotiation, communication, presentation, and executive presence skills.
Understanding of data, identity, analytics, marketing technology, digital transformation, managed services, or related solution areas.

Nice To Haves

Twelve years (12) minimum of relevant experience. In the absence of a bachelor's degree, relevant experience of an equivalent time will be considered.
Expert industry knowledge.
Multi-functional leadership experience (Consulting, BPO, General Management, etc.)
Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
Experience working with pipeline tracking and account management within Salesforce.
Deep knowledge of digital ad tech ecosystems and digital ad targeting platforms and technology
Deep knowledge of the application of consumer first party data and behavioral data in ad tech
Proven track record of meeting/exceeding goals involving add-on deals and maintaining install base in large, complex organizations.
Proven success in managing clients with multiple lines of business.
Ability to map technology solutions to solve business problems or advance business goals.
Demonstrating resilience and creativity to gain commitments over challenging sales cycles.
Experience with large sales targets

Responsibilities

Own the overall client relationship and account strategy for assigned accounts, serving as the primary strategic and commercial leader for Acxiom.
Develop and execute account plans that align client business objectives with Acxiom solutions, capabilities, and services to deliver tangible business outcomes.
Deliver revenue run rate, renewal, profitability, bookings, and incremental growth targets across the assigned book of business.
Identify, qualify, and close growth opportunities, including renewals, expansion, upsell, cross-sell, new use cases, and additional lines of business.
Build trusted executive relationships and maintain consistent, high-quality communication across client stakeholders and Acxiom leadership.
Lead client business reviews and strategic planning discussions that demonstrate value delivered, identify new priorities, and advance the partnership.
Serve as the client advocate inside Acxiom, ensuring client expectations are understood, risks are proactively managed, and issues are resolved with urgency and accountability.
Maintain an accurate forecast, opportunity pipeline, account plan, and client records in Salesforce and other required systems.
Lead or support contract negotiations, statements of work, renewals, pricing discussions, and commercial escalation points in partnership with legal, finance, delivery, and leadership teams.
Coordinate cross-functional support across delivery, product, data, engineering, analytics, finance, marketing, and executive leadership to ensure the client receives the right expertise at the right time.
Bring a consultative, value-based approach to client conversations by connecting Acxiom’s data, identity, analytics, technology, and service offerings to client growth, efficiency, and customer experience goals.
Monitor client satisfaction, delivery health, adoption, and value realization, proactively addressing risks that could impact retention, growth, or the client experience.
Operate with independence and ownership while knowing when and how to engage the broader team to remove barriers, accelerate decisions, and deliver successful outcomes.