DIRECTOR, Transportation Services

University of Washington•Seattle, WA

About The Position

The University of Washington is seeking a Director of Transportation Services to lead, develop and administer a broad array of programs, services, policies, and infrastructure that support mobility and regulate access across the Seattle campus. This role plays a critical part in advancing the University’s mission by overseeing all aspects of campus transportation and parking, including policy development, operations, enforcement, infrastructure, and educational initiatives. Key responsibilities include transportation master planning, transportation demand management, parking management, campus transit operations, bicycle, micromobility, pedestrian and shared mobility services, public transportation agency agreements, campus fleet acquisition and maintenance, and commuter support programs such as UPASS. Reporting directly to the Associate Vice President for UW Facilities-Operations, the Director is responsible for establishing a long-term vision and strategic direction to foster a sustainable and livable campus environment with respect to traffic, access and pedestrian safety. This includes developing a wide range of policies, programs, and infrastructure enhancements that align with the University’s core priorities of academic excellence, civic engagement, and public service.

Requirements

Bachelor’s degree in business, finance, public administration, environmental engineering, urban planning, transportation sciences, or other related fields and at least 8 years of experience in a senior management position.
Experience in planning, budgeting, and personnel administration, excellent oral and written communications skills.
Knowledge and understanding of safe work practices and policies.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Must be able to wear all proper Personal Protective Equipment (PPE) as required.
Must be able to work in a non-smoking environment.
Regular and predictable attendance is required.

Nice To Haves

Possession of a valid Washington State driver’s license.
Increasingly responsible management roles in a higher education or other institutional setting, in an urban environment.
The ideal candidate for this position will have seasoned expertise in developing and managing client-oriented and economically sound operations and programs for an institution of significant scale and complexity, and a proven record of accomplishment of visionary, politically adept and skillful resource management.
Desirable experience would include surplus property, disposal of solid and biomedical waste, shuttle services, transit and alternative commuting programs, professional fleet management, and/or parking systems operations and management.

Responsibilities

Organizational Leadership (50%) Provide commuter programs and services used daily by over 100K students, faculty, staff, patients, and visitors traveling to campus.
Provide strategic leadership in operational and budgetary planning for over 3.7M square feet of parking facilities with an asset value of approximately $672M.
Formulate business strategies to ensure the division’s success, overseeing revenues exceeding $50M. These revenues must be sufficient to support programs, cover debt service, and meet financial targets, all while maintaining user fees at or below market levels.
Develop and implement strategies for quality control, continuous improvement, service quality assessments, and performance metrics.
Provide functional and administrative supervision to 6 direct reports, and 4 indirect reports, including managers and supervisors, across the division.
Direct and support employee development at all levels, ensuring ongoing professional growth and training.
This position performs essential services and may be required to work during any period of declared suspended operation.
Campus Governance and External Government Relations (30%) Represent the organization’s interests in both internal University committees and external forums.
Coordinate with heads of major academic and administrative departments, government agencies, and private sector partners on various operational issues.
Represent the University on committees involving external agencies or community groups, as well as serve as the representative for UW Facilities on cross-departmental University committees.
Technology (10%) Oversee the management of 50+ software and hardware systems that support the technological infrastructure, strategic initiatives, and operations of Transportation Services.
Ensure technology initiatives within Transportation Services align with UW Facilities and institution-wide systems
Event and Transportation Planning & Policy (10%) Develop and implement policies pertaining to transportation and event management.
Oversee parking, transportation, and traffic logistics for over 140 special events each year, including high-profile events such as UW Commencement, Special Olympics, vaccination sites, and visits from world leaders, ensuring smooth operations for these large-scale campus and community gatherings.