Director, Transportation Customer Delivery (HYBRID)

Macy's • Secaucus, NJ

28d • Hybrid

About The Position

As Director of Transportation, Customer Delivery, you will set the strategic
direction and lead operational execution for Macy’s end to end home delivery
network. You’ll own nationwide performance, modernize capabilities with advanced
technology, and build strong partnerships across digital, tech, finance,
fulfillment, stores, and third party carriers/3PLs. This is a highly visible
role for an executive minded leader who can translate strategy into
results—improving speed, cost, reliability, and customer experience at scale.

Requirements

• Executive Communication: Ability to present complex concepts clearly to senior leadership and cross functional teams.
• Analytical Expertise: Strong data fluency with the ability to translate analytics into business insights and strategic actions.
• Financial Acumen: Deep understanding of budgeting, forecasting, rate structures, and financial KPIs.
• Strategic Problem Solving: Demonstrated ability to diagnose issues, lead resolution efforts, and implement enterprise level solutions.
• Leadership Excellence: Proven ability to influence at all levels and lead diverse teams toward shared goals.
• Bachelor’s degree required, advanced degree or equivalent experience preferred.
• 7–10 years of progressive experience in transportation, supply chain, operations, or logistics.
• Experience managing large complex networks and external partners (carriers, 3PLs).
• Able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Comfortable navigating a fast paced environment with evolving priorities.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Responsibilities

• Develop a multi‑year roadmap to elevate delivery speed, cost efficiency, and NPS across home delivery and last‑mile channels.
• Shape the vision for next‑gen delivery technologies (e.g., advanced TMS, dynamic routing, real‑time visibility, predictive analytics) and drive adoption across the enterprise.
• Orchestrate annual and long‑range planning, with accountability for performance, budget, and investment priorities..
• Own day‑to‑day delivery performance across WMS/TMS, national carrier and 3PL partners, and middle/last‑mile operations.
• Build and scale KPI reporting and control towers that turn data into action—improving OTIF, transit time, cost‑to‑serve, and defect reduction.
• Align transportation plans with digital demand, merchandising priorities, fulfillment constraints, and store operations.
• Use analytics to uncover savings, speed gains, and CX improvements; optimize carrier mix, mode and zone strategies, service levels, and rate structures.
• Lead structured root‑cause analysis and deploy CI/Lean methods to reduce exceptions, damage, and re‑delivery.
• Partner with Finance on forecasting, scenario modeling, and investment cases
• Represent customer delivery as a subject matter expert in enterprise innovation forums.
• Pilot, test, and launch new last mile models, delivery options, and service enhancements.
• Develop a phased roadmap that modernizes Macy’s delivery operations and improves agility.
• Provide direction, coaching, and development for teams and indirect partners across Macy’s and external organizations.
• Build strong relationships with technology, digital, finance, stores, fulfillment centers, and carrier partners.
• Champion a culture of accountability, innovation, and customer first decision making.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

• Competitive pay with performance‑based incentives and annual merit reviews.
• Comprehensive health & wellness coverage, 401(k) with company match, paid time off and eight paid holidays.
• Merchandise discounts and tuition reimbursement.
• Leadership development, continuous learning, and opportunities to grow your career.
• Flexible ways of working—including hybrid options where business needs allow—plus a supportive, people‑first culture.
• Community and belonging through Colleague Resource Groups and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees