Director, Transportation and Parking Services

University of Vermont • Burlington, VT

3d

About The Position

The Director of Transportation & Parking Services provides strategic leadership, operational oversight, and administrative direction for the University’s comprehensive transportation and parking programs. Reporting to the Executive Director of Facilities Management, this position is responsible for developing and implementing a safe, customer-focused, financially sustainable, and innovative transportation system that supports the University’s academic, research, residential, and other priorities. The Director leads all aspects of parking administration, parking enforcement, sustainable transportation initiatives, transit services, fleet support, special event transportation and parking, customer service, and transportation and parking planning. The position develops long-range mobility strategies, oversees departmental finances and personnel, establishes policies and procedures, and collaborates extensively with campus partners, municipal agencies, and regional transportation organizations. The Director leads and oversees the daily operation of Transportation & Parking Services, including: Parking permit administration, Parking enforcement and citation management, Customer service operations, Shuttle and transit programs, Bicycle and micromobility programs, Transportation demand management initiatives, Special event transportation and parking operations, Parking facilities and equipment, Parking technology systems and access control. Ensure services are delivered safely, efficiently, consistently, and in accordance with university policies. As a member of the Facilities Management leadership team, the Director contributes to departmental strategic planning and fosters a culture of collaboration, accountability, continuous improvement, and exceptional customer service. This position provides direction and management of the operations of the department of Transportation and Parking Services. Transportation responsibilities include the Campus Area Transportation System (fixed route and on-campus charter service), a fleet of vehicles, and fleet maintenance. Parking responsibilities include lot designation and maintenance, permit management and enforcement, and visitor and special event parking. Other responsibilities include sustainability strategic planning of transportation elements. This position requires active engagement in learning, practicing principles of social justice and inclusion, environmental sustainability, delivering great customer experience, and knowledge of Transportation Demand Management (TDM).

Requirements

• Strategic planning and organizational leadership
• Financial management and business planning
• Personnel leadership, coaching, and employee development
• Transportation planning and parking management
• Customer relationship management
• Data analysis and performance measurement
• Project management
• Policy development and implementation
• Conflict resolution and negotiation
• Public presentation and communication
• Change management
• Collaborative leadership across diverse stakeholder groups
• Knowledge of Transportation Demand Management (TDM)

Nice To Haves

• Master’s degree in a related field.
• Experience in higher education transportation or parking operations.
• Experience managing a self-supporting auxiliary enterprise.
• Experience implementing parking technologies and mobility innovations.

Responsibilities

• Develop and implement a safe, customer-focused, financially sustainable, and innovative transportation system.
• Lead all aspects of parking administration, parking enforcement, sustainable transportation initiatives, transit services, fleet support, special event transportation and parking, customer service, and transportation and parking planning.
• Develop long-range mobility strategies.
• Oversee departmental finances and personnel.
• Establish policies and procedures.
• Collaborate extensively with campus partners, municipal agencies, and regional transportation organizations.
• Lead and oversee the daily operation of Transportation & Parking Services, including parking permit administration, parking enforcement and citation management, customer service operations, shuttle and transit programs, bicycle and micromobility programs, transportation demand management initiatives, special event transportation and parking operations, parking facilities and equipment, and parking technology systems and access control.
• Ensure services are delivered safely, efficiently, consistently, and in accordance with university policies.
• Contribute to departmental strategic planning.
• Foster a culture of collaboration, accountability, continuous improvement, and exceptional customer service.
• Provide direction and management of the operations of the department of Transportation and Parking Services.
• Manage transportation responsibilities including the Campus Area Transportation System (fixed route and on-campus charter service), a fleet of vehicles, and fleet maintenance.
• Manage parking responsibilities including lot designation and maintenance, permit management and enforcement, and visitor and special event parking.
• Oversee sustainability strategic planning of transportation elements.
• Actively engage in learning and practicing principles of social justice and inclusion, environmental sustainability, delivering great customer experience, and knowledge of Transportation Demand Management (TDM).

What This Job Offers

• Job Type: Full-time
• Career Level: Director