Director, Transformation

Manulife • Toronto, ON

1d • Hybrid

About The Position

Reporting to the VP, Global Marketing Strategy & Transformation, this role is an integral contributor to the development, governance, and execution of Manulife’s long-term strategy, and our ambition to be the #1 Choice for Customers. The Marketing Strategy & Transformation team partners across Global Marketing to support client and customer needs, delivering the right data, insights, and execution rigour to solve complex business problems. This role provides forward-looking advisory services while ensuring effective monitoring, governance, and reporting to enable successful strategy execution.

Requirements

• Typically 8+ years of experience in program management, strategy, transformation, or related roles, ideally within large, matrixes organizations.
• Advanced degree in Business, Finance, Economics, Engineering, or another quantitative discipline
• Experience leading large-scale enterprise transformation programs
• Experience in financial governance, benefits tracking, and value realization
• Strong financial services acumen in a fast-paced, high-performing environment.
• Demonstrated strategic, analytical, and problem-solving capabilities.
• Ability to deconstruct complex problems and operate effectively in ambiguous environments.
• Exceptional stakeholder management and collaboration skills within a matrixed organization.
• Strong verbal and written communication skills, adaptable to diverse executive audiences.

Nice To Haves

• CPA/CA and/or MBA considered an asset.
• Experience working in AI, digital, or data-driven transformation environments an asset

Responsibilities

• Analyze key business priorities and generate insights that drive executive decision-making and enterprise value creation.
• Identify, prioritize, and manage key value creation opportunities aligned to strategic objectives.
• Translate strategic priorities into integrated, executable program roadmaps with clear outcomes.
• Own and drive large-scale, complex, cross‑segment programs spanning multiple business units and geographies.
• Maintain accountability for scope, dependencies, milestones, risks, and delivery discipline across the portfolio.
• Support business casing and investment decisioning for priority programs.
• Manage program and portfolio financials, ensuring alignment with strategic objectives and financial targets.
• Oversee program costs and benefits, including forecasting, budgeting, variance analysis, and benefits realization.
• Ensure financial compliance with accounting standards, including IFRS 17, capitalization policies, and accruals.
• Develop executive-ready presentation materials, performance metrics, and portfolio reporting.
• Provide regular reporting on progress, financial results, risks, and KPIs to leadership forums.
• Leverage AI-enabled reporting and analytics to drive insight, transparency, and decision quality.
• Oversee risk management across the marketing organization, including enterprise and change-related risks.
• Ensure compliance with RCSAs, PCIRAs, CAPs, issue management, and change risk inventories.
• Partner closely with IRM, ORM, Privacy, and Compliance teams to ensure standards are met.
• Provide senior-level oversight and support for program management and delivery across priority initiatives.
• Ensure on-time, on-budget delivery of transformation initiatives
• Drive transparency of portfolio performance, risks, and financials to leadership
• Enable adoption and business impact (not just delivery) across markets and segments
• Drive change management, adoption, and business readiness across global stakeholders
• Ensure initiatives translate into sustained behavioural and operating model change
• Develop communication and engagement strategies for transformation programs

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Director