Director, Transformation Delivery Lead, Communications

BNY Mellon • New York, NY

1d • Onsite

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance — and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Director, Platform Delivery Lead – Communications to join our Communications organization. This role is in New York and will report to the Global Head of Communications. This is a highly strategic and execution-oriented leadership role focused on advancing the Communications practice through transformational programs, operating model improvements, and capability-building. The successful candidate will work closely with senior stakeholders across Communications and the broader Corporate Affairs hub to identify priorities, shape initiatives, and lead end-to-end delivery of programs that modernize how Communications operates, partners with the business and ultimately delivers value. This role will have a particular focus on helping the function adopt new ways of working, including AI-enabled tools and practices, while strengthening team capability, consistency, and impact.

Requirements

• 12–15+ years of relevant experience in communications, transformation, strategy, operating model, program delivery, or related fields, with a track record of leading complex, enterprise-wide initiatives and influencing at senior levels.
• Deep understanding of how a modern communications function operates and creates value, including strategic communications, executive communications, internal communications, campaign planning, content operations, and measurement.
• Demonstrated experience driving / executing transformational programs, including process redesign, capability-building, change adoption, operating model enhancement, or cross-functional business improvement initiatives.
• Strong executive presence and the ability to work credibly with senior stakeholders, balancing strategic thinking with pragmatic execution and strong judgment.
• Experience driving AI enablement, digital adoption, or technology-enabled change within a business function; ability to identify practical use cases and help teams adopt new tools responsibly and effectively.
• Proven ability to lead end-to-end programs across multiple stakeholders, managing scope, timelines, dependencies, risks, and outcomes in a disciplined and transparent way.
• Strong stakeholder management and influencing skills, with the ability to navigate ambiguity, align differing priorities, and build momentum across matrixed environments.
• Data-driven mindset with experience defining KPIs, measuring impact, and using insights to optimize program performance and team effectiveness.
• Excellent written and verbal communication skills, including the ability to synthesize complex ideas, create clear recommendations, and communicate effectively with senior executives.
• High degree of curiosity, adaptability, and learning agility, with an external perspective on emerging trends in communications, AI, and organizational effectiveness.

Nice To Haves

• Experience working in a large, complex, highly regulated organization.
• Experience in financial services, professional services, consulting, technology, media, corporate affairs, or a similarly fast-paced stakeholder environment.
• Familiarity with communications technology, workflow tools, content operations platforms, and AI-enabled productivity solutions.
• Experience designing or leading team capability-building, training, or upskilling programs.
• Strong understanding of change management principles and adoption strategies.

Responsibilities

• Partner with the Global Head of Communications and other senior leaders to identify and prioritize transformational opportunities across the Communications practice, aligning initiatives to business needs and enterprise priorities.
• Lead end-to-end delivery of strategic programs that enhance the effectiveness, scalability, and impact of the Communications function, from concept and design through execution, adoption, and measurement.
• Engage with senior stakeholders to understand what they need from a modern communications function and translate those needs into practical and actionable, high-value solutions, processes, and programs.
• Drive programs that uplift and upskill Communications talent, with a strong emphasis on building fluency, confidence, and effective use of AI tools, automation, and emerging technologies in day-to-day communications work.
• Identify and develop initiatives that originate within Communications but create broader value across the Corporate Affairs hub, helping strengthen collaboration, efficiency, and shared capabilities.
• Help shape and evolve the Communications operating model, including governance, workflows, prioritization approaches, and ways of working that improve execution discipline and strategic partnership.
• Establish clear success metrics, milestones, and reporting for key programs; use data, stakeholder feedback, and outcomes analysis to drive continuous improvement and adoption.
• Partner effectively across functions including Corporate Affairs, Marketing, Technology, People Team, Risk, Legal, and Compliance to ensure programs are well-designed, executable, and aligned to enterprise requirements.
• Scan the external environment for best practices in communications transformation, AI enablement, capability-building, and operating model design to help position the team for future needs.

Benefits

• highly competitive compensation
• benefits
• wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy
• access to flexible global resources and tools for your life’s journey
• Focus on your health
• foster your personal resilience
• reach your financial goals as a valued member of our team
• generous paid leaves
• paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees