Director, Training

Little Caesars Pizza•Detroit, MI

9d•Hybrid

About The Position

In this role, you will provide support to franchise or company operations through direction of training programs and ensuring implementation in the store community. Serves as a training leader for operations and conducts advance classes. Supports strategic vision by creating a training strategy that enables the growth of regions, franchisees, operations training managers and company field staff. You will evaluate the effectiveness of implementation plans and modifies plans when necessary. Provide support to new store openings and conversions when necessary. Communicate changes in policy to trainers and management.

Requirements

Bachelor’s degree in business, Training and Development, or related field, or equivalent professional experience.
Experience implementing training programs across multiple locations or regions, including measuring effectiveness using defined metrics (e.g., operational KPIs, adoption rates, or performance improvements)
Minimum 6+ years of experience in training, operations, or a related field, with progressive responsibility.
Minimum 3+ years of experience leading teams, with direct responsibility for hiring, coaching, performance management, and development.
Hands-on experience designing, adapting, and delivering training content to operational or frontline teams.
Experience partnering with cross-functional stakeholders (e.g., Operations, HR) to implement training initiatives and address performance gaps.
Experience using data, reporting, or metrics to evaluate training effectiveness and drive improvements.
Strong communication and facilitation skills, including experience presenting to diverse operational audiences.
Ability to travel domestically and internationally 50% of time and the ability to secure and maintain necessary passport/visas/government documentation required to do so.
This position requires extensive travel by airplane and/or automobile/train to and within various developed and developing markets.
Requires the ability to move, lift, or carry equipment or materials up to 55lbs.

Nice To Haves

Experience managing training-related budgets, travel, or program costs is preferred but not required.

Responsibilities

Performs analysis of operational needs and develops or localizes curriculum in alignment with enterprise training standards, ensuring relevance for regional markets.
Oversee the training of new and existing franchisees, ensuring execution aligns to enterprise training standards and program design.
Maintains a keen understanding of training trends, development and best practices within the quick service restaurant industry by identify and assessing future training needs for both soft and hard skills for the respective regional markets.
Applies defined tools, metrics, and reporting frameworks to monitor training program effectiveness and recommend improvements.
Executes training initiatives across regions, ensuring consistent implementation, adoption, and adherence to enterprise standards.
Visits franchise or company restaurants evaluating the overall training program and effectiveness of the training materials and needs for training.
Working closely with operations to implement and test new systems, processes, and procedures for restaurant operations.
Conduct roll-out meetings for new products and/or processes and develops and presents training workshops at franchisee meetings, company rallies, annual regional conventions and business conferences.
Oversee and monitors the mandated training associated with federal, state or local laws (OSHA, sanitation etc.).
Ensures team is supporting corporate colleague training and development programs.
Develop, implement and ensure operations trainings managers are performing the certified training restaurant programs for their regional markets.
Develop, implement and ensure operations trainings managers are performing local market training manager programs for franchisees and company restaurants.
Cascading of goals for the workgroup, developing organizational capability and modeling how the organization works together.
Leads and develops training managers and frontline training teams, including hiring, coaching, performance management, and capability building.
Identify and communicate key responsibilities and practices to ensure the organization promotes a healthy attitude, confidence in leadership and teamwork to achieve business results.
Successfully handles colleague coaching, development and performance management.
Supports the implementation of company programs to ensure the success of the Company.