Director, Ticket Operations

Monumental Sports & Entertainment•Columbia, WA

About The Position

Monumental Sports & Entertainment (MSE) is seeking a Director, Ticket Operations to oversee the day-to-day management of ticket operations for the Washington Mystics and Capital City Go-Go, and to assist with ticket operations for other MSE teams. This role will also focus on keeping Monumental at the forefront of new ticketing technologies. The ideal candidate is a ticket operations professional with outstanding collaboration skills and a passion for sports.

Requirements

Bachelor’s Degree.
3+ years related team sports experience.
Experience with Archtics ticketing system.
Proficient in all Microsoft Office products, primarily: Excel and Word.
Outstanding written and verbal communication skills.
Ability to multitask and maintain business relationships in a professional and confidential manner.
Excellent time management and interpersonal skills.
Strong attention to detail is required.
Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

Build, schedule, and maintain events and inventory for all Washington Mystics and Capital City Go-Go events.
Organize and coordinate all ticket presales, on sales, and special ticket offers.
Process Full Season, Partial Plan, and Group Sales ticket orders ensuring accurate pricing and package configuration.
Process payments for ticket orders.
Support Sales and Marketing initiatives for driving ticket sales.
Coordinate distribution of tickets via mobile delivery, mail, text, will-call, and expedited shipping methods.
Oversee management of ticket inventory.
Work 50-60 games in box office each year across MSE team seasons.
Provide remote support during Capital City Go-Go games for box office needs.
Provide gameday support on all ticketing needs for home and road team players.
Use Ticketmaster platform including, but not limited to – Archtics, Account Manager, TM1, and TM Host.
Manage and reconcile ticket sales revenue.
Submit financial reports as required internally and externally for the Washington Mystics and Capital City Go-Go.
Work with Accounting on settlements for all home games throughout the season, and final year end settlement following conclusion of the season.
Collaborate with third-party vendors and use their resources to improve the company’s ticket operations.
Lead hiring, training, and retention of Ticket Operations staff.
Other duties as assigned.