(USA) Director, Technology Operations

Walmart • Bentonville, AR

13d • $110,000 - $220,000

About The Position

The Director of Tech Operations leads the E-commerce Fulfillment Strategy & Execution team (multiple direct reports) with responsibility to deliver enterprise-level strategies and mechanisms that drive Walmart’s fulfillment objectives. This role operates at the intersection of strategy, technology, and execution, ensuring that fulfillment experiences keep pace with customer expectations and business growth. Scope & Responsibilities: Strategic Leadership: Owns the design and execution of fulfillment strategies that directly impact sales conversion, speed promises, and customer satisfaction across e-commerce. Cross-Functional Influence: Partners with Merchandising, Supply Chain, and Technology leadership to align on initiatives such as DSV to 1P/WFS migration, national assortment management, pre-orders, and critical sales events (e.g., BTS, AE). Governance & Network Optimization: Oversees fulfillment governance forums to ensure end-to-end visibility, simulation, and alignment on actions that may shift volume across the network. Technology Enablement: Defines technology requirements and partners with ecom, site experience and merchants to deliver against new fulfillment experiences that expand customer choice (e.g., bulk purchases, “dinner tonight,” subscriptions). Impact: Enterprise Impact: The role influences fulfillment capabilities that touch billions in annual GMV, directly shaping the speed and reliability of Walmart’s digital experience. Organizational Leadership: Leads a high-performing team while also orchestrating alignment across multiple business units and functions. Strategic Complexity: Balances near-term execution (e.g., event readiness) with long-term network and technology strategies. Customer-Centric Outcomes: Ensures Walmart can deliver faster, more reliable fulfillment promises at national scale At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart . The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎

Requirements

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.
• Option 2: 8 years’ experience in project management, program management, program operations, or related area.
• 3 years’ supervisory experience.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

• Strategic Leadership: Owns the design and execution of fulfillment strategies that directly impact sales conversion, speed promises, and customer satisfaction across e-commerce.
• Cross-Functional Influence: Partners with Merchandising, Supply Chain, and Technology leadership to align on initiatives such as DSV to 1P/WFS migration, national assortment management, pre-orders, and critical sales events (e.g., BTS, AE).
• Governance & Network Optimization: Oversees fulfillment governance forums to ensure end-to-end visibility, simulation, and alignment on actions that may shift volume across the network.
• Technology Enablement: Defines technology requirements and partners with ecom, site experience and merchants to deliver against new fulfillment experiences that expand customer choice (e.g., bulk purchases, “dinner tonight,” subscriptions).

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees