Director, Technology Operations – Home Services Strategy & Transformation
About The Position
The Director, Strategic Growth – Home Services will help define and build Walmart's next multi-billion-dollar growth business by transforming how customers discover, purchase, schedule, and manage services for their homes. Reporting to the Group Director, Home Transformation, this leader will operate at the intersection of strategy, product, operations, technology, and business development to launch new capabilities, validate business models, lead strategic pilots, and scale innovative customer experiences. This role is designed for an entrepreneurial leader who thrives in ambiguity, possesses exceptional strategic thinking, and can translate vision into measurable business outcomes. The ideal candidate combines the analytical rigor of top-tier consulting with the execution mindset of a startup operator, using AI-enabled tools and modern technologies to accelerate decision-making, business design, and executive communication. Working across Product, Technology, Marketplace, Merchandising, Finance, Corporate Development, Marketing, Last Mile Delivery, and external partners, this leader will play a pivotal role in shaping Walmart's Home Services platform and long-term growth strategy. This work supports the broader Home Services vision of creating a unified services platform that integrates customer discovery, scheduling, fulfillment, and long-term engagement.
Requirements
- Bachelor's degree in Business, Graphic Design, Engineering, Economics, Computer Science, or related field.
- 8+ years of experience in strategy, consulting, product strategy, business development, marketplace businesses, technology, or operations.
- Experience leading enterprise-scale cross-functional initiatives.
- Experience building financial models and executive business cases.
- Exceptional written and verbal executive communication skills.
- Advanced PowerPoint and presentation development capabilities.
- Experience working with modern AI-enabled productivity and analytics tools.
Nice To Haves
- MBA from a leading university.
- Experience at a top-tier consulting firm (McKinsey, Bain, BCG, EY-Parthenon, Strategy&, Deloitte Monitor).
- Experience at a technology company, marketplace platform, startup, or venture-backed organization.
- Experience launching new businesses or products.
- M&A or strategic partnership experience.
- Product strategy experience.
- Marketplace platform experience.
- Experience working alongside engineering and product teams.
Responsibilities
- Defining and evolving Walmart's long-term Home Services growth strategy.
- Leading incubation efforts for new service categories, customer experiences, and business models.
- Designing and executing strategic pilots to validate customer demand, operational readiness, and financial viability.
- Developing executive-level business cases, investment recommendations, financial models, and growth scenarios.
- Partnering closely with Product and Technology teams to define roadmaps, prioritize features, and accelerate platform capabilities.
- Leading strategic partnership development with marketplace providers, technology vendors, and service partners.
- Supporting M&A evaluations, integration planning, and strategic due diligence.
- Creating executive-ready presentations that communicate complex strategies with clarity and influence.
- Driving cross-functional execution across Product, Technology, Operations, Marketplace, Finance, Marketing, and Merchandising.
- Establishing KPIs and measurement frameworks that support rapid learning and scalable growth.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Director
