Director, Technology Operations & PMO - Decision Science

Walmart•Bentonville, AR

2d•Onsite

About The Position

Walmart is seeking a Director, Technology Operations & PMO to help lead operational excellence for the Walmart US Decision Science organization. In this highly visible role, you will serve as a strategic partner and operational leader supporting the VP of eCommerce & Customer Decision Science. Acting as a Chief of Staff–style leader for the organization, you’ll drive cross-functional alignment, oversee large-scale PMO initiatives, and help shape how the organization operates, communicates, and scales. You’ll connect dots across business, product, analytics, and technology teams to ensure strategic priorities translate into measurable outcomes. This role is ideal for someone who combines strong program management discipline with executive presence, organizational leadership, and the ability to influence across a complex enterprise environment.

Requirements

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area.
8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area.
Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Leading enterprise PMO operations – Drive planning, governance, prioritization, and execution rhythms across the Decision Science organization, ensuring alignment to strategic business goals.
Serving as a strategic advisor to leadership – Partner closely with the VP of eCommerce & Customer Decision Science to manage organizational priorities, communications, and operational effectiveness.
Driving cross-functional coordination – Connect teams across analytics, product, technology, operations, and business functions to ensure initiatives are aligned and progressing effectively.
Building scalable operating models – Develop frameworks, processes, and governance structures that improve organizational efficiency, decision-making, and execution quality.
Leading executive communications and strategic reviews – Support the development of leadership presentations, business updates, organizational reviews, and strategic planning materials.
Enabling organizational health and culture – Foster engagement, accountability, and collaboration across teams while helping leaders drive culture and talent initiatives.
Managing and mentoring teams – Lead PMO and operations talent, helping teams prioritize effectively, execute consistently, and grow professionally.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.