Director, Technology Lead, Mobile
About The Position
The Director, Technology Lead is a portfolio level technology leader responsible for enabling high quality delivery, engineering excellence, and operational reliability within a defined product or capability area. Reporting to the AVP, Digital Journeys & Experiences, this role focuses on helping to shape and translate strategic technology and business direction into executable plans with a 1–2 year horizon. The Director plays a hands-on leadership role across delivery teams, working closely with Architecture, Engineering, Operations, and Business partners to ensure consistent execution, stable platforms, and strong alignment to standards. They foster a high performing, collaborative engineering culture and ensure technology investments generate clear and measurable value. The Director also leads domains specific delivery on Sun Life’s Client-facing Mobile application, execution stewardship, and day to day portfolio performance.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field (advanced degrees an asset).
- 10+ years of experience in technology leadership roles within delivery or engineering.
- Demonstrated success delivering complex systems in a fast paced, continuous delivery environment.
- Experience leading technical teams and developing engineering talent.
- Strong understanding of delivery governance, agile practices, and operational excellence.
Nice To Haves
- Financial services or digital product experience preferred.
Responsibilities
- Translate and help shape enterprise and technology strategy into actionable plans for the assigned portfolio.
- Partner with Business Leads, Architecture, Engineering and Enterprise IT to develop domain level roadmaps and support OKR achievement.
- Promote adoption of engineering best practices, contributing to decisions on build vs. buy vs. borrow within defined boundaries.
- Ensure solutions support reusability, scalability, security, and maintainability, escalating major architectural trade-offs.
- Identify and manage technical debt within the portfolio and support planning for higher quality digital experiences.
- Lead end to end delivery for the portfolio, ensuring velocity, quality, reliability, and alignment with enterprise standards and controls.
- Oversee delivery team performance and vendor execution at the portfolio level.
- Track delivery metrics, identify bottlenecks, and implement productivity improvements.
- Serve as the first line of escalation for delivery issues.
- Coach teams for continuous improvement and agile maturity.
- Lead and mentor managers, team leads, and senior engineers, fostering a culture of collaboration, inclusivity, and continuous improvement.
- Partner with Chapter Leaders and Business Leads to support staffing decisions, workforce planning, and role design within the portfolio.
- Coach teams on engineering discipline, agile practices, and high-quality delivery execution.
- Support portfolio level budget planning, cost tracking, and capitalization, operating within the financial guardrails set by the AVP.
- Manage day-to-day vendor selection and relationships, delivery oversight, and performance management. This also includes contract negotiations, drafting SLAs, pricing and invoice payments.
- Identify opportunities to optimize all technology spend including vendors and reinvest in productivity or modernization initiatives.
- Ensure operational stability, currency, and security for systems and applications within the portfolio.
- Support governance processes that help ensure delivery discipline, compliance, and risk mitigation.
- Partner with Application Operations to ensure effective incident management, change management, and disaster recovery preparedness.
- Build strong relationships with Product, Operations, Client Experience, Architecture, and Business partners.
- Communicate delivery status, risks, and dependencies across the portfolio, enabling transparency and alignment.
- Represent the portfolio in cross functional forums, sharing insights and reinforcing technology best practices.
- Execute technology strategy within the defined portfolio to achieve shared outcomes.
- Maintain and deliver portfolio roadmaps, domain OKRs, and initiative sequencing.
- Drive day-to-day technology execution, ensuring on time, high-quality delivery.
- Monitor delivery metrics and implement team level productivity improvements.
- Manage portfolio level budgets and vendor performance.
Benefits
- Sabbatical Program
- Care Days
- Sick Days
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What This Job Offers
Job Type
Full-time
Career Level
Director
