Director, Technology Implementations

GXO LogisticsRemote, OH

About The Position

As the Director, Technology Implementations, you will lead the end-to-end delivery of Warehouse Management System (WMS) implementations while driving consistency, scalability, and quality across deployments. This role partners with cross-functional teams to ensure successful execution aligned with GXO standards. Join our dynamic team and help shape best-in-class implementation strategies while advancing your leadership career.

Requirements

  • 10+ years of experience in IT implementations, with a strong focus on WMS (Blue Yonder preferred)
  • Proven leadership experience managing multi-functional technical teams
  • Strong understanding of the end-to-end implementation lifecycle (design, build, test, deploy, support)
  • Experience with integrations (APIs, middleware such as GXO IQ / MuleSoft)
  • Strong stakeholder management and executive communication skills
  • 5+ years of people management experience
  • Willingness to travel up to 25%

Nice To Haves

  • Deep experience delivering large-scale, template-driven implementations
  • Demonstrated success driving standardization and continuous improvement in deployment models
  • Strong problem-solving skills with the ability to manage competing priorities in complex environments

Responsibilities

  • Own the successful delivery of multiple concurrent WMS implementations from initiation through hypercare
  • Ensure alignment with GXO standard implementation methodologies, playbooks, and repeatable deployment models
  • Drive accountability across project teams to meet scope, timeline, and quality expectations
  • Oversee key milestones including system configuration, SIT/UAT, deployment readiness, and production go-live
  • Identify risks early (resource gaps, integration dependencies, vendor delays) and drive mitigation plans
  • Escalate critical issues to leadership with clear ownership and resolution paths
  • Ensure readiness across all deployment phases, including operational and IT transition
  • Lead and develop teams of Implementation Analysts and Integration Analysts
  • Define clear roles, responsibilities, and ownership across workstreams
  • Manage resource capacity planning and allocation across projects
  • Coach teams on delivery discipline, problem-solving, and stakeholder communication

Benefits

  • full health insurance (medical, dental and vision)
  • 401(k)
  • life insurance
  • disability
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