Director, Technology Implementations

GXO Logistics • Remote, OH

2d

About The Position

As the Director, Technology Implementations, you will lead the end-to-end delivery of Warehouse Management System (WMS) implementations while driving consistency, scalability, and quality across deployments. This role partners with cross-functional teams to ensure successful execution aligned with GXO standards. Join our dynamic team and help shape best-in-class implementation strategies while advancing your leadership career.

Requirements

• 10+ years of experience in IT implementations, with a strong focus on WMS (Blue Yonder preferred)
• Proven leadership experience managing multi-functional technical teams
• Strong understanding of the end-to-end implementation lifecycle (design, build, test, deploy, support)
• Experience with integrations (APIs, middleware such as GXO IQ / MuleSoft)
• Strong stakeholder management and executive communication skills
• 5+ years of people management experience
• Willingness to travel up to 25%

Nice To Haves

• Deep experience delivering large-scale, template-driven implementations
• Demonstrated success driving standardization and continuous improvement in deployment models
• Strong problem-solving skills with the ability to manage competing priorities in complex environments

Responsibilities

• Own the successful delivery of multiple concurrent WMS implementations from initiation through hypercare
• Ensure alignment with GXO standard implementation methodologies, playbooks, and repeatable deployment models
• Drive accountability across project teams to meet scope, timeline, and quality expectations
• Oversee key milestones including system configuration, SIT/UAT, deployment readiness, and production go-live
• Identify risks early (resource gaps, integration dependencies, vendor delays) and drive mitigation plans
• Escalate critical issues to leadership with clear ownership and resolution paths
• Ensure readiness across all deployment phases, including operational and IT transition
• Lead and develop teams of Implementation Analysts and Integration Analysts
• Define clear roles, responsibilities, and ownership across workstreams
• Manage resource capacity planning and allocation across projects
• Coach teams on delivery discipline, problem-solving, and stakeholder communication

Benefits

• full health insurance (medical, dental and vision)
• 401(k)
• life insurance
• disability

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed