Director Technology EOC Major Incident Management
About The Position
This role is for a Director of Technology focused on EOC Major Incident Management within the Core Tech Service Delivery department. The position is full-time and remote, with a salary range of $140,859.84 - $196,350.53 per year, and is eligible for an annual bonus incentive. The role involves leading high-impact recovery efforts for critical IT incidents, assessing clinical impact of system outages, driving root-cause prevention through post-incident reviews, delivering executive communications during service disruptions, and modernizing incident processes using ITIL best practices and automation.
Requirements
- High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.
- 12+ years of Major Incident Management experience, including direct leadership within an enterprise healthcare operational environment.
- 5-7 years of hands-on technical expertise across core healthcare infrastructure domains (Networking, Clinical Imaging systems, or EHR access frameworks).
- Demonstrated mastery of HIPAA and HITECH regulatory compliance as it applies to protected health information (PHI) and technical operations.
Responsibilities
- Facilitate 24/7 technical bridge calls and "war rooms" during critical IT incidents, uniting cross-functional engineering teams to rapidly restore systems that power patient care.
- Assess system outages in real time to quantify operational risks, directly protecting patient safety and keeping critical healthcare applications online.
- Direct post-incident reviews and root-cause analyses within 48 hours to turn system failures into long-term infrastructure improvements.
- Author clear, timely updates to C-suite leadership and operational teams during major service disruptions to ensure enterprise-wide alignment.
- Optimize enterprise incident management frameworks using ITIL best practices and automation to lower resolution times and enhance overall operational resilience.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
