Dir, Tech Delivery–Data & Enterprise Platform

Wright-Patt Credit Union•Beavercreek, OH

3d•$135,970 - $203,861

About The Position

The Director, Technology Delivery – Data & Enterprise Platforms is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable platforms horizontally supporting all application domains and business units. It includes critical platforms supporting cross-functional areas like data & analytics, document management, API gateway, remote process automation, and data transfer. This role oversees the overall delivery of data and enterprise solutions ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The Director will be a close partner within the Chief Strategy Office to support the evolution of the credit union’s overall data roadmap as well as cross-functionally to support initiatives requiring enterprise solutions. The Director will be responsible for leading their team consisting of analysts, developers, and software quality resources by implementing disciplined and consistent delivery practices across their team. Lastly, this position plays a significant role in the annual IT budgeting and planning process, including updates and maintenance to the rolling 3-Year IT Operating Plan with regard to all aspects of Data and Enterprise Platform delivery.

Requirements

Senior technology leader
Experience in design, development, implementation, and ongoing support of technology solutions
Experience with platforms supporting data & analytics, document management, API gateway, remote process automation, and data transfer
Experience overseeing the delivery of data and enterprise solutions
Experience partnering with Chief Strategy Office and cross-functionally
Experience leading teams of analysts, developers, and software quality resources
Experience implementing disciplined and consistent delivery practices
Experience in annual IT budgeting and planning processes
Experience with rolling 3-Year IT Operating Plans
Experience in translating business requirements into technology solutions
Experience ensuring solutions align with enterprise architecture and governance standards
Experience driving reusability and horizontal services
Experience with routine application maintenance and upgrades
Experience managing break/fix items and ensuring timely remediation
Experience engaging on escalated production issues and problem management
Experience ensuring telemetry and monitoring for application health
Experience driving vendor continuous improvement and stability efforts
Experience serving as an advisor to executive leadership
Experience assigning, prioritizing, tracking, and reviewing staff tasks
Experience supervising, coaching, and reviewing staff performance
Experience executing coaching improvement plans
Experience managing vendor relationships and ensuring compliance with agreements
Experience participating in Disaster Recovery and Business Continuity efforts
Experience addressing identified issues from RCSA, internal audits, compliance reviews, and regulatory exams
Experience enforcing IT policies and procedures
Experience ensuring business units operate efficiently, reliably, and in compliance with laws and regulations

Responsibilities

Lead organization responsible for end-to-end delivery of data and enterprise platforms from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality.
Oversee teams responsible for applications in scope and align roadmaps with 3rd party applications.
Define and work with leaders on their team in implementing a consistent delivery process to measurable outcomes.
Serve as a partner to the business units who drive data roadmaps as well as cross-functionally support initiatives requiring horizontal services in alignment with credit union strategies and priorities.
Translate business requirements into scalable, secure, and compliant technology solutions.
Ensure solutions are aligned with enterprise architecture and governance standards.
Drives reusability and horizontal services where applicable to ensure the best use of technology across the credit union.
Responsible for routine maintenance applications and ensuring solutions remain upgraded to supported versions.
Maintain and execute on a backlog of break/fix items for applications to ensure timely remediation and continuously ensure quality in production.
Engage on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement.
Ensure proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment.
Drive vendors in continuous improvement and stability efforts.
Serve as a trusted advisor to executive leadership on data and enterprise platform technology assets and solutions.
Assign, prioritize, track, and review progress on tasks for assigned staff.
Supervise, coach, and regularly review the performance of staff.
Execute coaching improvement plans and make recommendations for promotions.
Provide input to the IT budgeting and planning processes throughout the year.
Participate in regularly scheduled IT Leadership Team staff meetings.
Manage vendor relationships and ensure vendor compliance with regulatory, contractual, and service level agreements.
Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event.
Address any internally and/or externally identified issues for his/her areas of responsibilities that are noted in, but not limited to, Risk and Control Self-Assessments (RCSA), internal audits, compliance reviews, and/or regulatory exams.
Enforce appropriate IT policies and procedures needed to maintain the integrity of the credit union’s application system within their scope.
Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level.