Director, Technical Solution Manager

Kyndryl•Atlanta, GA

6d•$161,520 - $348,840•Hybrid

About The Position

Responsible for the development of complex integrated solutions for Kyndryl public and private cloud, applications, data & ai, infrastructure, projects, and consulting services and value directly to customers. Develops and manages customer relationships with solution decision makers in the Infrastructure and Customer Line of Business organizations. The TSM owns the end-to-end solution to the customer, RISK identification/mitigation, cost, profit, and deliverability of the overall solution for our most complex engagements. This is a customer-facing role in which 50 to 70% of the time is spent in face-to-face discussions with customers and typically working on one to three engagements at a time and developing relationships with customer decision makers by leading customer technology discussions, up to and including CTO/CIO level.

Requirements

Minimum of 10+ years of demonstrated technology skills coupled with business-commercial acumen, including concept evangelizing ability
Strong market connections including up to CxO level
Ability to lead and create large complex deals, through proactive leadership
Deep understanding of technology and business trends, including infrastructure, public and private cloud offerings, applications, automation, and agentic AI and the ability to align them with Kyndryl offerings
Ability to work internally with the internal stakeholders and externally with client ecosystem to create and close large, complex deals, > 10 Mn $ TCV
Exceptional communication abilities to be able to articulate solutions and differentiation
Ability to travel up to 50%

Nice To Haves

Bachelor’s degree or higher
Experience in consulting or advisory role supporting customer solution design
Knowledge of hybrid and cloud architecture design
Experience supporting sales pursuits through presentations, proposals, or solution workshops

Responsibilities

Preparing, developing, and evaluating organizational responses to requests for proposals to ensure a match to buyer's needs.
Researching and understanding sales markets, including information about industries, customers, and competitors.
Identifying customers’ business challenges and leveraging technical knowledge to create unique solutions focused on value and customer benefit.
Laying the groundwork to acquire and support customers for products and services prior to closing the sale.
Creating an overall design for a solution, including project setting, direction, expectations, and implementation.
Using sound business practices and knowledge of business models to quickly understand and resolve business situations by gathering critical information, focusing on key objectives, selecting and implementing the appropriate course of action, and making necessary adjustments to ensure progress.
Monitoring customers’ interactions with the organization and ensuring that the organization delivers products and services that address customer requirements and concerns.
Leads in development of different costing methodologies, developing globally consistent cost models and creating or updating supporting documentation associated with each cost model.
Interlock with service offering management teams and offering owners on service definitions, cost drivers, labor rations and other cost model factors.
Support the contract negotiations up to signature and complete engagement hand-over.