Director, Technical Services

Ensemble Health Partners•Work at Home - North Carolina - Other, NC

3d•$134,000 - $195,000•Remote

About The Position

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Director, Technical Implementation is responsible for onboarding Ensemble clients on EHP platform and applications, rolling out product capabilities and leading support. The Director takes directions from the VP, Product Implementation, senior level operation members and works in conjunction with other cross-functional teams within the company, as well as external clients. The Director, Technical Implementation also supervises other leaders in Product Implementation and Product Support areas. The role assumes technical and business in depth knowledge and understanding software installation best practices to ensure timely delivery of Ensemble products and services. All duties shall be performed in accordance with organizational policies and goals which include maintaining a positive work atmosphere by acting and communicating in a manner reflecting respectful service with customers, clients, co-workers and management.

Requirements

10 or more years of professional experience
5-10 years of relative formal leadership
Bachelors Degree or Equivalent Experience
Must be able to provide excellent and timely communication (written and verbal) on assigned projects, which includes progress, risks, and issues to Ensemble clients
Align operational resources & objectives with business priorities for product innovation and operational efficiencies
Coordinate and lead the data loading, implementation and training across all product and service lines
Build capacity, capability, scalability, resilience and reproducibility across teams
Experienced in data integration, data analytics, and software workflow design (e.g., using SQL server or equivalent to query large data sets, creating technical process flows, learning database tables, creating .json/.txt files.)
Must be able to utilize SQL and various other tools to analyze, test, and validate revenue cycle data from various HIS systems for Ensemble products.
Must be able to work closely with Product and Engineering as well as consult on architectural decisions regarding the solutions proposed.
Communicate and work closely with Maintenance team troubleshooting issues and follow through to resolution for clients
Identify, report and document software defects that surface in Ensemble products and offer suggested solutions
Experience implementing process improvement initiatives and creating new methodologies for an organization.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Responsibilities

Must be able to provide excellent and timely communication (written and verbal) on assigned projects, which includes progress, risks, and issues to Ensemble clients
Align operational resources & objectives with business priorities for product innovation and operational efficiencies
Develops and executes short- and long-term operational strategies aligned with enterprise goals
Sponsors innovation by advancing automation, AI adoption, and emerging technologies to enhance service delivery
Ensures alignment of technical services strategy with enterprise-wide business objectives and growth priorities
Oversees end-to-end technical implementation processes across multiple product lines and client portfolios
Builds and develops a high-performing technical services organization through talent acquisition, succession planning, and leadership development
Coordinate and lead the data loading, implementation and training across all product and service lines.
Build capacity, capability, scalability, resilience and reproducibility across teams by utilizing automation and AI Tools
Must be able to utilize SQL and various other tools to analyze, test, and validate revenue cycle data from various HIS systems for Ensemble products.
Communicate and work closely with Maintenance team troubleshooting issues and follow through to resolution for clients
Identify, report and document software defects that surface in Ensemble products and offer suggested solutions
Drives improvement and standardization initiatives across implementation processes and functions
Maintain Ensemble’s baseline data specifications for HL7, data extract, and API data exchange methods