Director, Technical Project Management

Yext•New York, NY

About The Position

Yext is seeking a high-impact Director of Technical Program & Project Management to lead our most critical enterprise-wide software implementations. As a key leader within our Enterprise Systems and Technology organization, you will be responsible for the end-to-end delivery of complex, large-scale systems such as Salesforce, Zuora, and integrated Financial Systems. The ideal candidate is a seasoned Agile expert who can navigate the complexities of a fast-paced SaaS environment, balancing hands-on Jira mastery with high-level strategic roadmap execution. This role offers a unique opportunity to build scalable processes and lead cross-functional teams through transformative technology shifts.

Requirements

10+ years of experience in Technical Program/Project Management, with at least 5 years in a leadership capacity within a public SaaS company.
Deep Systems Expertise: Proven track record leading large enterprise wide implementations for Salesforce (CRM), Zuora (Billing/RevPro), and/or robust Financial/ERP systems (e.g., NetSuite).
Agile Authority: Expert-level knowledge of Agile/Scrum methodologies; CSM (Certified Scrum Master) or PMP-ACP is highly preferred.
Jira Power User: Deep hands-on experience configuring Jira for complex workflows, advanced roadmapping, and executive-level reporting/dashboards.
Strategic Implementation Lead: Experience managing the "Triple Constraint" (scope, time, cost) for projects involving multi-million dollar budgets and global footprints.
Business Acumen: Strong understanding of business operations, particularly the "Lead-to-Cash" process and its technical dependencies.
Exceptional Communication: Ability to translate complex technical requirements into business-friendly language for stakeholders at all levels.
Leadership experience with a proven ability to partner cross-functionally and on an international, cross-cultural basis.
Education: Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or a related field.

Nice To Haves

CSM (Certified Scrum Master) or PMP-ACP is highly preferred.

Responsibilities

Lead Large-Scale Implementations: Drive the strategy and execution for major system rollouts and migrations (Salesforce, Zuora, ERP), ensuring seamless integration across the lead-to-cash lifecycle.
Master the Agile Lifecycle: Act as the lead Scrum Master for technical workstreams, facilitating sprint planning, daily stand-ups, and retrospectives to ensure high-velocity, high-quality delivery.
Standardize PMO Excellence: Define and refine project management methodologies across the Enterprise Technology organization, establishing best practices for Jira management, documentation, and reporting.
Cross-Functional Orchestration: Partner with Finance, GTM IT, and Engineering leadership to align technical roadmaps with overarching business goals and growth initiatives.
Risk & Resource Management: Proactively identify bottlenecks, manage resource allocation, and mitigate risks across multiple concurrent workstreams to ensure on-time and on-budget delivery.
Stakeholder Communication: Provide transparent, data-driven updates to executive leadership regarding project health, timelines, and ROI on system investments.
Team Leadership: Mentor and develop project management best practices in the team, fostering a culture of accountability, continuous improvement, and technical excellence.