Director, Technical Program Management

Walmart•Mississauga, ON

2d•Onsite

About The Position

This role guides and influences stakeholders, leveraging communication and domain expertise to keep programs on track, resolve challenges, and ensure alignment. This role may guide and influence program participants and stakeholders, focusing on decision points, options for end outcomes, and solutions that unblock and de-risk programs. This role may mentor team members on communication styles, modifying approaches according to stakeholder requirements. Utilizing fact-based data and analytics insights, this role may build cohesive narratives, present options, solutions, and decisions clearly, and provide timely feedback. This role also leads complex discussions, presenting non-partisan points of view to drive alignment and influence outcomes. In leveraging domain knowledge, this role demonstrates an awareness of various principles, processes, relevant technology, ways of working, and terminologies across a domain. This role may extend program plans to incorporate elements of communications, marketing, and field service management. Additionally, this role may lead discussions, conduct impact analysis, guide decisions, identify areas for new processes and automation techniques, and proactively research new processes to influence product roadmaps. Technical expertise is crucial for this role, which may lead and broker agreement on end-to-end system design of medium/high-complexity systems. This role may identify system limitations, establish processes for defect management, review design decisions, and ensure teams focus on solutions for customers and business stakeholders. This role also reviews delivery plans, incorporates understanding of product use cases, and ensures quality outcomes for new initiatives and modernization of technology stacks. Delivering program results involves driving monitoring for multiple programs, decomposing performance metrics, identifying key risks, and managing issues to unblock programs. This role ensures effective use of program budgets, dynamically reassesses and refines roadmaps, implements processes to accelerate timelines, and defines goals for vague programs. By simplifying concurrent deliverables and managing queuing for engineering teams, this role ensures prioritization frameworks for dynamic resequencing of initiatives.

Requirements

10+ years of progressive experience in HRIS, with deep expertise in enterprise-scale systems
Strong proficiency in Workday, including HCM, Recruiting, and Compensation modules
Demonstrated experience within multi-national organizations, with an understanding of high-volume, operational environments
Proven track record managing Shared Services environments, driving efficiency, standardization, and service delivery excellence
In-depth knowledge of HRIS–Payroll integrations, ensuring data accuracy, compliance, and seamless system connectivity
Age – 16 or older

Nice To Haves

Respect the Individual: Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).
Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware.
Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.
Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model.

Responsibilities

Guide and influence program participants and stakeholders, focusing on decision points, options for end outcomes, and solutions that unblock and de-risk programs.
Mentor team members on communication styles, modifying approaches according to stakeholder requirements.
Build cohesive narratives, present options, solutions, and decisions clearly, and provide timely feedback using fact-based data and analytics insights.
Lead complex discussions, presenting non-partisan points of view to drive alignment and influence outcomes.
Demonstrate an awareness of various principles, processes, relevant technology, ways of working, and terminologies across a domain.
Extend program plans to incorporate elements of communications, marketing, and field service management.
Lead discussions, conduct impact analysis, guide decisions, identify areas for new processes and automation techniques, and proactively research new processes to influence product roadmaps.
Lead and broker agreement on end-to-end system design of medium/high-complexity systems.
Identify system limitations, establish processes for defect management, review design decisions, and ensure teams focus on solutions for customers and business stakeholders.
Review delivery plans, incorporate understanding of product use cases, and ensure quality outcomes for new initiatives and modernization of technology stacks.
Drive monitoring for multiple programs, decompose performance metrics, identify key risks, and manage issues to unblock programs.
Ensure effective use of program budgets, dynamically reassess and refine roadmaps, implement processes to accelerate timelines, and define goals for vague programs.
Ensure prioritization frameworks for dynamic resequencing of initiatives by simplifying concurrent deliverables and managing queuing for engineering teams.