Director, Technical Management

iHerb, LLC • Irvine, CA

6d • $186,652 - $235,000 • Hybrid

About The Position

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.

Requirements

• Deep knowledge of dietary supplement, OTC, or nutraceutical regulations (FDA, cGMP, DSHEA, FTC labeling).
• Experience building or significantly improving technical/regulatory functions in a product company.
• Strong understanding of quality management systems (QMS), CAPA processes, and supplier quality agreements.
• Ability to operate in a hybrid environment — building new infrastructure while managing ongoing operations.
• Proven people leadership with experience developing technical professionals.
• Excellent cross-functional collaboration skills with formulation, supply chain, and commercial teams.
• Strong attention to detail with the ability to manage multiple technical workstreams simultaneously.
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).

Nice To Haves

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.
• Familiarity with QMS or PLM software systems a plus.

Responsibilities

• Lead the Technical Management division including Formulation, Regulatory & Quality Compliance, Product Safety & Complaints, and Packaging/Labels.
• Set technical standards and oversee the development and validation of product formulas in collaboration with contract manufacturers (CMOs/CDMOs).
• Ensure all products meet applicable regulatory and labeling requirements across domestic and international markets.
• Partner with compliance teams on quality management systems including specifications, SOPs, audit programs, and contract manufacturer quality agreements.
• Oversee product safety monitoring, consumer complaint management, and adverse event reporting processes.
• Lead packaging and labeling development, ensuring compliance with FDA, FTC, and relevant international standards.
• Partner with Portfolio & Category Management on stage gate approvals, providing technical feasibility input for new product concepts.
• Build and develop a high-performing technical team; provide coaching, career development, and performance management.
• Identify gaps in current technical infrastructure and build systems, tools, and processes to close them.
• Manage relationships with regulatory consultants, testing laboratories, and third-party auditors.
• Represent Technical Management in cross-functional NPI and change control reviews.

Benefits

• The expected salary range for this role is $186,652 - $235,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Director