Director, Tech & Lab Communications

Intact FC • Montreal, QC

6d • CA$149,600 - CA$182,800 • Hybrid

About The Position

The Corporate Communications team leads Intact Financial Corporation’s internal and external communications in support of IFC’s business objectives and strategic roadmap. This includes supporting and amplifying the common elements that bring us together, define our unique culture and drive outperformance; enhancing employee engagement across IFC – emphasizing what makes us a winning team; protecting and promoting the IFC brand and reputation globally; elevating IFC’s role in helping to build resilient communities where we do business; and amplifying IFC’s knowledge, expertise and thought leadership in our key markets. The successful candidate will report to the Vice President of Communications. The Director, Communications, Technology & Intact Lab (our in-house centre for digital excellence), is responsible for developing and executing comprehensive internal communications strategies that enhance Tech & Intact Lab employee engagement, promote organizational goals, foster a culture of innovation, and align with the organization’s strategy and values. This role involves effectively communicating the initiatives, milestones, and strategic goals of the Tech & Intact Lab business units to key internal and external audiences, collaborating with cross-functional teams to ensure alignment with overall objectives. The Director will plan and execute engaging internal events, such as town halls, Tech Talks, and offsites, to celebrate achievements and highlight Tech & Intact Lab roadmap and priorities. They will ensure that Tech and Intact Lab, as well as IFC employees, are well-informed about the organizations' tech, digital, data and AI enhancements and the various tools available to support them. This role also involves curating compelling, insights-driven content related to tech, digital, data, and AI for the External Communications team and advising/supporting Tech & Intact Lab management in their participation at industry events. The Director will monitor and evaluate the effectiveness of internal communications efforts, providing feedback and recommendations to senior leadership, and staying informed of industry trends and best practices. Additionally, the role provides executive communications support to the Chief Operating Officer and senior Tech & Intact Lab management, supports employee engagement, talent retention, recruitment, and recognition initiatives, and partners with HR and senior leaders on organizational transformation and change management. The Director will establish credibility with senior management and colleagues, support IFC-wide initiatives, and lead a team to enhance IFC and Tech & Intact Lab’s internal communications strategy. This includes fostering an environment of high performance and engagement, building productive relationships, managing resources and budgets, ensuring project plans and materials are approved, and setting clear outcomes and KPIs.

Requirements

• Bachelor's degree in communications/mass media/public relations, or any combination of equivalent education and experience.
• Minimum 10 years relevant experience working in communications.
• Minimum 5 years experience in people management.
• Exceptional strategic thinking skills combined with an action orientation.
• Stellar written and verbal communication skills.
• Proven organizational and prioritization skills.
• Ability to prioritize work and multitask in an environment with multiple deadlines and competing demands.
• Ability to manage an extensive network of stakeholders.
• Strong commitment to talent management and development.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• Must have authorization to work in Canada.

Nice To Haves

• Demonstrated expertise at prioritization and continuously supports their team to focus on the things that matter.
• Expertly navigates our matrixed environment and builds strong, collaborative working relationships with Corporate Comms’ colleagues, business partners, leaders and other stakeholders across IFC.
• Established as a trusted advisor known for their expertise and storytelling capabilities.
• Lives the Intact Values, demonstrates care for people, is open and honest, and takes accountability.
• Drives change by challenging the status quo and energizes others with a “can-do” attitude.
• Leads by example.

Responsibilities

• Developing and executing on comprehensive internal communications strategies that enhance Tech & Intact Lab employee engagement, promote organizational goals, foster a culture of innovation, and align with the organization’s strategy and values.
• Effectively communicating the initiatives, milestones, and strategic goals of the Tech & Intact Lab business units to key internal and external audiences, collaborating with cross-functional teams to ensure alignment with overall objectives.
• Planning and executing a series of engaging internal events, such as town halls, Tech Talks, and offsites, to celebrate achievements and highlight Tech & Intact Lab roadmap and priorities, demonstrating their alignment with IFC's objectives and ensuring employees and managers understand their roles in the organization's success.
• Ensuring that Tech and Intact Lab, as well as IFC employees, are well-informed about the organizations' tech, digital, data and AI enhancements and the various tools available to support them in performing their roles effectively.
• Curating compelling, insights-driven content related to tech, digital, data, and AI to enable the External Communications team to strategically share the IFC story with external audiences.
• Advising and supporting Tech & Intact Lab management in their participation at industry events, trade shows, and conferences.
• Monitoring and evaluating the effectiveness of internal communications efforts, providing regular feedback and recommendations for improvement to senior leadership.
• Staying informed of industry trends, emerging technologies, and best practices in communications to continuously enhance the effectiveness of internal communications strategies.
• Providing executive communications support to the Chief Operating Officer and senior Tech & Intact Lab management, assisting them in their communication efforts and message management.
• Supporting Tech & Intact Lab employee engagement, talent retention, recruitment efforts, and recognition initiatives by working collaboratively with leaders and Human Resources.
• Partnering with HR and senior leaders to develop and execute effective communications strategies in support of organizational transformation and change management initiatives.
• Establishing and maintaining credibility with the IFC senior management team and colleagues in Corporate Communications, functions, and business operations, while providing support for IFC-wide/cross-functional communications initiatives as needed.
• Inspiring and leading a team to realize success through the development and execution of strategies and tactics that enhance IFC and Tech & Intact Lab’s internal communications strategy.
• Building up and fostering an environment of high performance and engagement, with a strong focus on managing priorities and top-notch execution.
• Establishing productive relationships with Corporate Communications’ team members and other internal and external stakeholders to instill collaboration and ensure alignment.
• Managing department resources, including managing key external suppliers and associated budgets.
• Ensuring project plans and materials are socialized and have received appropriate approvals.
• Setting clear outcomes, KPIs and other success metrics for all projects; providing recommendations based on findings and learning.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 20%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Pension offerings provide flexibility and long-term security for our employees beyond their careers.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director