Director, Tax Operations

Buyers Edge Platform, LLC • Littleton, CO

1d • Onsite

About The Position

BackOffice provides a comprehensive accounting platform for multi-unit restaurants, automating financial operations, and ensuring compliance through the calculation and submission of sales and payroll taxes. We are seeking a strategic and results-oriented Director, Tax Operations, to lead our tax service delivery. This pivotal role is responsible for the end-to-end operational strategy and execution of our tax function, ensuring accurate and timely compliance for thousands of restaurant locations across federal, state, and local jurisdictions, with a strong emphasis on multi-state sales and payroll taxes. You will own the service delivery, drive improvements in internal processes and automation, lead a team of tax specialists, and ensure seamless data flows from various systems to tax engines. Partnering closely with Operations, Customer Success, Product/Engineering, and external advisors, you will enhance quality, and profitability while mitigating tax risks. This is a hands-on leadership position requiring deep expertise in tax compliance, operational excellence, and team development.
Who we are:
Back Office, a Buyers Edge Platform SaaS solution, dismantles siloed restaurant technology systems, offering Accounting & Bookkeeping, Payroll, Food Cost Management, and AP Automation as a unified tech stack. Developed by restaurant owners for restaurant owners, Back Office goes beyond traditional software; it's backed by industry experts who guide operators to make faster, more informed business decisions surrounding revenue, cost of goods, labor, and compliance. Through a combination of continued education and user-friendly software, independent, multi-location, franchise, and enterprise restaurant groups gain actionable insights into their performance, empowering them to make data-based operational decisions!
This position is based out of our Littleton, CO office. We are unable to offer work sponsorship for this role.

Requirements

• 10+ years of tax compliance/operations experience, with a strong preference for multi-state sales and payroll tax experience, particularly within the restaurant or multi-location/hospitality sector.
• 4+ years in a leadership role (Director/Manager level preferred).
• Track record of leading, coaching, and developing teams (up to 10 individuals).
• Hands-on familiarity with tax engines (e.g., Avalara, Vertex, OneSource/TaxJar) and payroll platforms (e.g., ADP, Gusto, Paychex/UKG), or the ability to work effectively with these systems.
• Experience with tax technology implementation, workflow automation, and system integrations.
• Bachelor’s degree in Accounting, Finance, or a related field; CPA or Enrolled Agent (EA) strongly preferred.

Responsibilities

• Own the service delivery for sales and payroll tax, including the end-to-end process of calculation, filing, and remittance across federal, state, and local jurisdictions.
• Oversee the review of return workpapers, approval of filings, management of payments, and prompt handling of tax notices and audit inquiries.
• Ensure 100% timely filing and remittance for all assigned jurisdictions by maintaining accurate tax filing calendars.
• Develop and maintain standardized workpapers, Standard Operating Procedures (SOPs), tax controls, and training materials, conducting recurring quality reviews.
• Serve as an escalation point for complex technical or audit issues, coordinating responses with external advisors and tax authorities as needed.
• Partner with third-party tax partners (e.g., Synexus) to drive continuous improvements in processes and bi-directional data flow.
• Lead, coach, and develop a team of tax specialists (up to 10 individuals), fostering a culture of accuracy, timeliness, and efficiency.
• Provide guidance, mentorship, and support to team members, overseeing workflow, software usage, and tax processes within the team.
• Define, monitor, and report on team KPIs, holding the team accountable to establish targets for accuracy, timeliness, and efficiency.
• Drive continuous improvement in internal processes and automation for tax services, focusing on data flows from POS/timekeeping/payroll systems to tax engines, and reducing manual touchpoints.
• Partner with Product/Engineering teams on tax-related integrations and system enhancements.
• Build and maintain interactive dashboards and reporting that provide real-time insights into capacity, deadlines, workflow progress, risks, and outcomes to support decisions.
• Develop and implement the tax operational strategy, aligning with business goals.
• Identify and support tax planning opportunities and innovative tax strategies.
• Develop and maintain robust internal controls and risk assessment frameworks.
• Ensure compliance with tax laws and regulations across federal, state, and local jurisdictions.
• Lead audits, respond to notices, and manage tax controversies.
• Partner cross-functionally on client escalations, liability reconciliations, month-end close support, and system integrations.
• Serve as the primary operational contact for third-party partners (e.g., Synexus).
• Serve as a subject matter expert on governing agency mandates and system functionality.

Benefits

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees